Helpdesk (Póvoa de Santa Iria - Híbrido)

GrabJobs; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A tech service company is seeking a Helpdesk professional to support IT and telephony systems in Lisboa. The role involves installation, testing, and user support, requiring 2-3 years of experience and fluency in English. The ideal candidate is customer-oriented, autonomous, and enthusiastic about joining a dynamic team. A competitive salary package will be offered, reflective of the role's requirements.

Serviços

Complementary training

Salary package according to function

Qualificações

• Minimum 2-3 years of experience in a relevant field.
• Must be customer and service-oriented.
• Fluent in English; Spanish is a plus.

Responsabilidades

• Prepare, install, and configure IT and telephony equipment.
• Manage user requests and incidents in the ticketing system.
• Ensure operational maintenance of equipment.

Conhecimentos

Knowledge of networks and systems

Ticketing tool experience

IP telephony

Ferramentas

GLPI

Descrição da oferta de emprego

Social network you want to login/join with:

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Client:

Ignit

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

We are looking for an helpdesk to join the team of one important client in Póvoa de Stª Iria.

If you want to enrich your career in this area and are looking for a company that invests in your career, apply for this opportunity.

Requirements

Tasks and Responsibilities

INSTALLATION, TESTING, AND VALIDATION

• Prepare, install and configure IT and telephony equipment (hardware, applications).

• Perform tests and user acceptance validation of IT and telephony equipment.

OPERATIONS AND SUPPORT

• Manage user requests and incidents in the ticketing system

• Qualify incidents.

• Handle requests and resolve incidents (hardware, operating system, software, network, messaging, and telephony).

• Monitor ticket status and backlog daily.

• Manage IT assets, stock, and inventory.

• Assist users in getting started with installed equipment and software.

MAINTENANCE, ADMINISTRATION, AND SECURITY

• Ensure operational maintenance of equipment and follow up on updates.

• Follow existing procedures and Cybersecurity processes.

Technical Skills Required

Knowledges networks and systems (Active Directory, DHCP, DNS, Firewalls, VPN, IP networks).

Ticketing tool (Ideally GLPI).

IP telephony.

Profile

2-3 years minimum experienced

Customer and service-oriented

Autonomous (management will be from France)

Fluent English is essential. Spanish is a plus.

- Integration in a dynamic and motivated team for the performance of the function.

- Complementary training

- Salary package according to the function performed