Hebrew Customer Specialist in Lisbon

Cross Border Talents; Lisboa; Vor Ort; EUR 17.000 - 20.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Meal allowance

Health and life insurance

Relocation package

Onsite office

Zusammenfassung

Cross Border Talents in Lisbon is seeking a Customer Specialist to join an international team and deliver high-quality support across orders, accounts, products, and services. You will communicate via phone, email, chat, and digital platforms, helping customers with queries and guiding them through relevant processes.

The ideal candidate speaks Hebrew (C1/C2) and English (B2), holds EU citizenship or Portuguese residency, and thrives in a proactive, detail-oriented travel-support mindset.

Qualifikationen

• Fluent Hebrew (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.

Aufgaben

• Deliver professional, friendly, and efficient customer support.
• Assist customers with orders, deliveries, payments, accounts, and products.
• Identify customer needs and provide clear, accurate information.
• Handle questions and complaints professionally.
• Guide customers through relevant processes and products.
• Document interactions and resolutions in internal systems.
• Collaborate with internal departments to resolve issues.
• Identify recurring issues and share feedback for improvements.
• Maintain knowledge of products and policies through regular training.

Kenntnisse

Hebrew (C1/C2)

English (B2)

Jobbeschreibung

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements:

• Language Skills: Fluent in Hebrew (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity?