Guest Service Manager (M/F) - Seagoing Position - German Speaker

GrabJobs; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma nova empresa de cruzeiros localizada em Lisboa procura um Supervisor de Serviço ao Cliente. O papel envolve supervisionar a equipe, garantir a satisfação do cliente e gerenciar reclamações. Os candidatos devem ter experiência relevante e ser fluentes em inglês e alemão, com habilidades de liderança e comunicação excepcionais.

Qualificações

• Mínimo de 3 anos de experiência em hotel ou 2 anos em navio de cruzeiro.
• Fluente em inglês e alemão, conhecimento de mais idiomas é um plus.
• Habilidades interpessoais e de comunicação pública excelentes.

Responsabilidades

• Garantir o mais alto nível de atendimento ao cliente.
• Supervisionar e treinar a equipe de atendimento ao cliente.
• Gerenciar queixas de passageiros com diplomacia.

Conhecimentos

Habilidade de comunicação

Liderança

Organização

Fluência em inglês

Fluência em alemão

Ferramentas

Microsoft Office

MXP / POS

Descrição da oferta de emprego

Client:

Mystic Invest Holding, S.A

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

4

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

• To ensure that the highest level Guest Service is practiced at all times and that the Guest Service Team is working as per company procedures.
• To always greet and treat passengers in a friendly and professional manner.
• To supervise, coach, train and support the Guest Service team.
• To ensure that passenger complaints are always treated in the most diplomatic way.
• To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction.
• To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience.
• To attend passenger events and receptions as required.
• To ensure that guest satisfaction is always as high as possible.
• To be present as much as possible at the Reception counter during the day.
• To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner.
• To support all departments in regards to guest satisfaction and guest support.
• To prepare the working schedule for the Guest Service team in cooperation with the Senior Receptionist.
• To create side duty schedules for the Guest Service team.
• To prepare orders of office materials for the Guest Service team on a regular basis.
• To organize, plan and execute several passenger activities and events.
• To promote all revenue outlets onboard to passengers.
• To support passengers with special needs and who had an accident/ death and accompanying them to shore hospitals for support and translation.
• To plan, organize and advertise the daily program onboard in cooperation with several departments.
• To ensure that work stations are cleaned according to schedule, following the detail of USPH standards.
• To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.

Qualifications

• Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required.
• Must be fluent in written and spoken English as well as German.
• Any additional foreign language is a plus.
• Excellent interpersonal and public communication skills.
• Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus.
• Basic accounting skills and excellent organizational skills required.
• Must possess excellent leadership skills and the ability to interact with all levels of people.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.