Guest Service Expert

Delta Hotels and Resorts®; Ponta Delgada; Presencial; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

Delta Hotels and Resorts is seeking a Guest Service Expert in Ponta Delgada, Portugal. You will take the initiative to ensure guests enjoy their meals, interact with guests, coordinate with the kitchen, and maintain service standards to create a memorable dining experience.

This full-time, non-management position requires standing and moving for extended periods, following company policies, and delivering professional service in a global hospitality network including Marriott brands.

Qualificações

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Set tables, interact with guests, and serve guests to ensure enjoyment and a memorable experience.
• Communicate with the kitchen and coordinate service to maintain quality standards.
• Maintain cleanliness and professional appearance of work areas and supplies.
• Follow company policies and procedures to create a safe workplace and consistent guest experience.

Descrição da oferta de emprego

Additional Information

Job Number 26101713

Job Category Food and Beverage & Culinary

Location Estrada da Ribeira Grande s/n, Ponta Delgada, Portugal, Portugal, 9500-702 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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