Guest Experience Expert

W Hotels; Albufeira; Presencial; EUR 14 000 - 21 000; Tempo integral

Resumo da oferta

W Hotels in Albufeira, Portugal, is hiring a Guest Experience Expert to ensure memorable stays for guests from check-in to check-out. You will perform a range of guest services, assist with requests, and help deliver a high-standard experience across the property.

The role is full-time, non-management and on-site, with a focus on professional appearance and hospitality standards. Education: high school diploma; no prior experience required, but a guest-oriented mindset is essential.

Qualificações

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Provide guest services to ensure a smooth stay and memorable experience.
• Process guest requests, assist with inquiries, and share local highlights.
• Complete required reports and maintain professional appearance and standards.

Formação académica

High school diploma or GED equivalent

Descrição da oferta de emprego

Additional Information

Job Number 26124300

Job Category Rooms & Guest Services Operations

Location Estrada da Gale, Sesmarias, CX Postal 290, H, Albufeira 8200-385, PortugalVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A missão do W Hotels é incentivar a curiosidade e expandir horizontes. Somos um lugar onde se pode experimentar a vida. Estamos aqui para abrir portas e mentes. Somos constantemente inspirados por novas caras e experiências. Um espírito apurado, disposto a ousar, está no cerne da nossa marca e, através dele, tornamos-nos reconhecidos por reinventar as normas do luxo pelo mundo. Nossa cultura de atendimento é a de que tudo pode ser feito a qualquer momento, e assim transformamos em realidade as paixões dos hóspedes. Se você é original e inovador e sempre contempla o futuro, seja bem-vindo(a) ao W Hotels. Ao entrar para o W Hotels, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.