Groups Meetings and Events Manager

Hilton Worldwide, Inc.; Arroios; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading global hospitality company seeks a Groups and Events Manager for their Lisbon location. This role involves overseeing the events team, maximizing sales, and ensuring exceptional service for groups. Ideal candidates will have a management degree, hospitality knowledge, and strong leadership skills. Join a dynamic team committed to outstanding guest experiences.

Qualificações

• Degree in Management, Hospitality, or Marketing required.
• Fluent in English; second language desirable.
• Experience in sales or events in hotels, preferably in leadership roles.

Responsabilidades

• Oversee the Groups and Events team for high-quality service.
• Coordinate meetings and collaborate with sales managers.
• Maintain good client relationships and respond to requests promptly.

Conhecimentos

Analytical skills

Organizational skills

Communication skills

Stress management

Formação académica

Degree in Management, Hospitality, or Marketing

MBA preferred

Descrição da oferta de emprego

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Job Description - Groups Meetings and Events Manager (HOT0BPBZ)

Work Location

DoubleTree Lisbon, Rua Eng Vieira da Silva 2, Lisbon 1050-105

Position Overview

A Groups and Events Manager is responsible for overseeing the Groups and Events team to achieve hotel goals, maximize sales, and ensure high-quality service for groups and events.

Key Responsibilities

• Supervise the Sales Coordinators to deliver standard services and meet financial targets.
• Visit clients with the Sales Manager to ensure the success of major groups and events.
• Participate in negotiations to maximize results.
• Coordinate meetings with the team regarding upcoming events.
• Conduct weekly communication meetings with coordinators.
• Promote hotel facilities and understand competitors’ strengths and weaknesses.
• Organize hotel visits and handle special requests.
• Act as the liaison between clients and hotel staff when necessary.
• Collaborate with Sales Managers and Revenue Management to complete the sales process.
• Update sales activities daily in hotel systems.
• Review rates, group bookings, deadlines, and waiting lists.
• Review commission reports for groups, events, and F&B.
• Participate in special activities like secretaries' cocktails and welcome dinners.
• Respond to all client requests within 24 hours.
• Maintain good client relationships and foster a positive work environment.
• Ensure compliance with brand standards and customer satisfaction.
• Adapt to operational needs and promote hotel activities and events.

Qualifications

• Degree in Management, Hospitality, or Marketing; MBA preferred.
• Fluent in English; second language desirable.
• Experience in sales, events, or banquets, preferably in hotels, with leadership roles.
• Strong analytical, organizational, and communication skills.
• Ability to handle stress and manage multiple tasks efficiently.

Why Work for Hilton?

Hilton is a leading global hospitality company committed to exceptional guest experiences. We value our Team Members and aim to create remarkable hospitality experiences worldwide. Join us and be part of a team that fills the earth with the light and warmth of hospitality.

We value your feedback in our recruitment process. You may receive a survey from “The Hilton Recruiting Team” at [e-mail] to share your experience. This helps us improve our recruitment efforts. Thank you for considering a career with Hilton.