Global Telecom Service Delivery & Partner Success Manager

1global; Lisboa; Presencial; EUR 60.000 - 85.000; Tempo integral

Benefícios oferecidos por esta vaga

Growth opportunities

International experience

Open communication culture

Dynamic work environment

Professional development

Resumo da vaga

1GLOBAL, a Portugal-based tech-driven telecom provider, seeks a Service Delivery Manager to own end-to-end customer relationships and drive exceptional service delivery across telecom services for key accounts.

You will collaborate with Sales, Technical Support and Product teams to ensure value realization, manage onboarding, monitor performance, and lead service improvement initiatives in a fast-paced, international environment.

Qualificações

• Understanding of telecom services, connectivity platforms and partner management requirements.
• Exceptional interpersonal skills and ability to manage stakeholder expectations.
• Clear written and verbal updates for both technical and non-technical audiences.

Responsabilidades

• Own the overall customer relationship and experience for assigned accounts across 1GLOBAL services.
• Lead onboarding processes to set customers up for long-term success.
• Manage ongoing service delivery and be the main contact for queries and escalations.
• Coordinate with Support, Network Operations, Sales, and Product to improve outcomes.
• Conduct regular service reviews and implement service improvement plans.
• Build long-term relationships to drive retention, growth and advocacy.
• Monitor usage trends and health metrics to spot risks and opportunities.
• Champion the voice of the customer to influence product and process improvements.

Conhecimentos

Telecom knowledge

Relationship management

Communication skills

Organization & multitasking

Cross-functional leadership

Problem solving

Descrição da vaga

1GLOBAL, a Portugal-based tech-driven telecom provider, seeks a Service Delivery Manager to own end-to-end customer relationships and drive exceptional service delivery across telecom services for key accounts.

You will collaborate with Sales, Technical Support and Product teams to ensure value realization, manage onboarding, monitor performance, and lead service improvement initiatives in a fast-paced, international environment.