Global Production Support Engineer

Decskill; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

Decskill is seeking a Production Support professional to monitor and optimize production environments across multiple platforms, ensuring high availability and performance. The role includes escalations, capacity management, and tool customization to support business operations.

The candidate will work within an ITIL-aligned framework, collaborating with cross-functional teams to maintain stable services and implement improvements in a dynamic tech consulting context.

Qualificações

• Experience in system administration on Windows and Linux/Unix.
• Experience with production monitoring and scheduling tools.
• Scripting in Python, PERL, Shell, SQL.
• Knowledge of ITIL processes and release management.
• Experience with SQL Server and Oracle databases.

Responsabilidades

• Pro-actively monitor, manage and improve availability and performance of production environments (presentation, app layers, middleware, and databases).
• Provide escalation coverage in the Follow The Sun support model.
• Pro-actively manage capacity of production applications.
• Customize production tools (monitoring, batch scheduling, backups, deployment tools, automation).
• Provide feedback and propose solutions to management on performance and capacity.

Conhecimentos

System administration

Monitoring & Scheduling

Scripting (Python, PERL, Shell, SQL)

ITIL knowledge

Databases

Ferramentas

Geneos

Introscope

Dynatrace

Autosys

DollarUniverse

Weblogic

Apache

Tomcat

Java EE

Descrição da oferta de emprego

Decskill is seeking a Production Support professional to monitor and optimize production environments across multiple platforms, ensuring high availability and performance. The role includes escalations, capacity management, and tool customization to support business operations.

The candidate will work within an ITIL-aligned framework, collaborating with cross-functional teams to maintain stable services and implement improvements in a dynamic tech consulting context.