Global HR Process and Case Management Expert

Siemens Healthineers; Amadora; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Siemens Healthineers is seeking a Global HR Process & Case Management Expert to design and optimize HR processes and case management across the organization. You will work with regional HR Operations, IT, and other departments to improve efficiency, consistency, and user experience.

The role requires strong knowledge of HR processes, governance, and service delivery models, with hands-on experience in ServiceNow and Workday.

Qualificações

• Bachelor’s degree in a related field; Master’s degree preferred.
• Minimum 5 years of experience in HR process management or HR operations in a multinational.
• Experience with HR systems ServiceNow and Workday is required or advantageous.
• Experience with HR service delivery models, case management platforms, or process governance frameworks.
• Experience documenting processes, providing operational support, and coordinating with stakeholders.
• Experience with continuous improvement initiatives and process harmonization is a plus.

Responsabilidades

• Design, governance, optimization, and continuous improvement of HR processes and case management across regions.
• Support design, implementation, and continuous improvement of HR processes and case management standards.
• Collaborate with regional HR Operations, IT, and other functions to improve process quality and user experience.
• Provide guidance and training to HR teams on process updates and system changes.
• Monitor KPIs and operational metrics to ensure process effectiveness and improvement opportunities.
• Ensure HR processes comply with local, regional, and global standards and policies.

Conhecimentos

HR processes

Stakeholder coordination

Process improvement

Analytical skills

English fluency

Formação académica

Bachelor’s Degree

Master’s Degree preferred

Ferramentas

ServiceNow

Workday

Descrição da oferta de emprego

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our global team as Global HR Process & Case Management Expert

to support effective design, governance, optimization, and continuous improvement of HR processes and case management practices across the organization.

This role will be responsible for supporting the design, implementation, and continuous improvement of HR processes and case management standards. You will help to ensure that HR operations are efficient, consistent, scalable, and aligned with global HR service delivery standards and company’s strategic goals. The role will work closely with regional HR Operations stakeholders, IT teams, and other functions to improve process quality, case handling efficiency, and user experience.

Your Tasks And Responsibilities

• Process Governance: Contribute to the development and application of HR process governance frameworks to help ensure consistent execution, transparency, and clear accountability across regions
• Process and Case Management: Contribute to the development, maintenance, and continuous improvement of standardized HR processes, procedures, and case management practices across regions. Support the definition and harmonization of case management standards, including documentation quality, and operational guidance.
• Continuous Improvement: Identify and support improvement opportunities in HR processes and case handling by using operational feedback, data insights, best practices, and system capabilities.
• Stakeholder Collaboration: Work closely with regional HR teams, HR Services stakeholders, senior experts, and other departments to ensure process alignment and clear communication.
• Training and Development: Provide guidance, documentation, and support to HR teams on process updates, case management standards, and system-related changes.
• Technology Integration: Work with IT and process stakeholders to support HR technology improvements that enable more efficient processes, better case handling, and an improved user experience
• Performance Monitoring: Support the definition, monitoring, and analysis of KPIs and operational metrics to provide transparency on process effectiveness, case management performance, and improvement opportunities.
• Compliance: Help ensure HR processes and case management practices comply with applicable local, regional, and global standards, policies, and procedures.

Your qualifications and experience

• Bachelor’s Degree or equivalent. Master’s Degree preferred.
• Minimum 5 years of experience in HR process management, HR operations or a related role, with a global or multinational company.
• Experience working with HR systems ServiceNow and Workday. Experience with comparable HR technology platforms is an advantage.
• Experience working with HR service delivery models, HR systems, case management platforms, or process governance frameworks.
• Practical experience in process documentation, operational support, issue analysis, and stakeholder coordination.
• Experience with continuous improvement initiatives, process harmonization, or service quality improvement is an advantage.

Your attributes and skills

• Strong understanding of HR processes and best practices
• Good working knowledge of HR systems ServiceNow and Workday
• Good knowledge of HR policies, standards and procedures
• Strong knowledge of process redesign and continuous improvement
• Strong ability to review operational issues, identify root causes, and propose practical improvements
• Strong organizational and coordination skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a global, multicultural environment
• Excellent communication and interpersonal skills
• Fluent in English