Global Customer Service Administrator

American President Lines; Matosinhos; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Join a leading company in global supply chain solutions as a Global Customer Service Administrator. You will play a crucial role in enhancing productivity and transparency while conducting market analysis. This dynamic position requires strong communication skills in English, proficiency in MS Office, and a solutions-oriented mindset.

Qualificações

• Excellent command of English (spoken and written).
• Solutions-oriented mindset with problem-solving skills.
• Interest in market analysis and strategic thinking.

Responsabilidades

• Follow customer requirements and standard operating procedures.
• Set up and monitor internal procedures for productivity.
• Analyze markets to support European performance.

Conhecimentos

English proficiency

Problem-solving

Organizational skills

Analytical skills

Teamwork

Ferramentas

MS Office

TMS

Descrição da oferta de emprego

Global Customer Service Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170+ countries with over 110,000 employees across 1,500+ sites, we are a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and transportation services including air, ocean, ground, and finished vehicle transport. CEVA Logistics offers a dynamic work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics and be part of a team that values imagination, continuous learning, and excellence. Help us shape the future of global logistics. As we grow rapidly, will you “Dare to Grow” with us?

Core Values: EXCELLENCE, EXEMPLARITY, IMAGINATION, BOLDNESS

About BPO at CEVA Logistics

BPO (Business Process Optimization) involves an agreement exchanging services and expertise to increase efficiency across Europe at CEVA Logistics. Our BPO focuses on:

• Inspiring People and Strengthening Talent
• Providing Best-in-Class Operations Support
• Driving Transformational Growth

We seek a young, dynamic, empathetic individual who can learn, adapt, and enjoys teamwork.

Role: Procurement and Inside Sales

Key Responsibilities:

• Follow customer requirements and standard operating procedures;
• Set up and monitor internal procedures to improve productivity and transparency;
• Use various IT tools, including our TMS;
• Analyze markets to support European performance;
• Conduct research, negotiations, and monitoring to maximize value for e-commerce and marketplace clients;
• Make data-driven decisions and anticipate future trends.

Must Have:

• Excellent command of English (spoken and written);
• Proficiency in MS Office, especially Excel;
• Solutions-oriented mindset with problem-solving skills;
• Organizational skills, dynamism, entrepreneurial spirit, and teamwork;
• High attention to detail;
• Interest in market analysis;
• Strategic thinking.

As part of the CMA CGM Group, diversity is vital to our success. We value different experiences, cultures, and knowledge to foster creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment involves communication through recognized networks like LinkedIn or official email addresses ([e-mail]). Beware of unsolicited offers from unknown sources.