Global AI & Automation Delivery Lead

W.T.W., Ltd.; Lisboa; On-site; EUR 90,000 - 130,000; Full time

Job summary

W.t.w., Ltd. in Lisbon, Portugal, seeks an AI & Intelligent Automation Delivery Leader to own end-to-end delivery outcomes for AI and automation initiatives across Retirement.

You will define and lead delivery strategy, governance, and execution standards across the full pipeline, acting as the global delivery authority to align priorities, resources, and execution to a single Retirement roadmap. You will drive portfolio-level planning, balance demand and capacity, and partner with business

Qualifications

• Fluency in English, both spoken and written.
• Experience leading delivery of automation, AI or transformation initiatives.
• Strong project/program management capability, including planning, prioritisation, risk management and stakeholder communication.
• Good understanding of intelligent automation concepts (workflow automation, RPA, low-code).
• Practical understanding of AI use cases in business environments (GenAI, document intelligence, classification).
• Proven ability to work across business and technical teams to deliver scalable solutions.
• Strong communication and influencing skills, especially in matrix environments.
• Ability to operate across global teams and different organisational structures.

Responsibilities

• Own end-to-end delivery outcomes for AI and automation initiatives across Retirement with measurable business impact.
• Define and lead delivery strategy, governance, and execution standards across the full pipeline.
• Act as the global delivery authority, aligning priorities, resources, and execution to a Retirement roadmap.
• Drive portfolio-level planning and prioritisation, balancing demand, capacity, and strategic priorities.
• Partner with business leadership to ensure a clear, high-quality demand pipeline.
• Lead delivery across a broad solution landscape (workflow automation, Power Platform, document intelligence, GenAI).
• Ensure solutions are designed for enterprise scale, sustainability, and cross-market reuse.
• Provide senior oversight on solution design decisions, ensuring alignment with business and technical strategy.
• Own the design and implementation of a scaled delivery and support model.
• Establish enterprise-grade governance, controls and service standards across all AI and automation solutions.
• Ensure robust service ownership, monitoring and lifecycle management.
• Lead continuous improvement across testing, release, change, and post-implementation processes.
• Lead a globally distributed delivery capability (Lisbon and Manila).
• Define the scaling strategy for AI and automation delivery across regions.
• Ensure consistent standards while optimising location strategy, capacity and resilience.
• Build a model that enables rapid scaling without compromising quality or control.
• Act as a senior leader and trusted partner to Retirement business leadership, Technology and governance teams.
• Influence key stakeholders on prioritisation, trade-offs and investment decisions.
• Provide clear, structured visibility of delivery performance, risks and outcomes at leadership level.
• Ensure full alignment with WTW risk, governance and Responsible AI standards.
• Lead a global team, driving alignment to shared objectives and outcomes.
• Build and evolve the AI & Automation delivery capability, including structure, roles and skills.
• Drive capability maturity, embedding best practices and consistent ways of working.
• Play an active role in talent strategy, hiring and leadership development.

Skills

English fluency

Delivery leadership

PM/Program management

Automation concepts

AI use cases

Cross-functional collaboration

Communication & influence

Global collaboration

Education

University degree

Job description

W.t.w., Ltd. in Lisbon, Portugal, seeks an AI & Intelligent Automation Delivery Leader to own end-to-end delivery outcomes for AI and automation initiatives across Retirement.

You will define and lead delivery strategy, governance, and execution standards across the full pipeline, acting as the global delivery authority to align priorities, resources, and execution to a single Retirement roadmap. You will drive portfolio-level planning, balance demand and capacity, and partner with business