Global After-Sales Business Owner - AI-Driven Service

Keenfinity Group; Portugal; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

AI transformation project

Executive visibility

Autonomy and fast decision-making

Job summary

Keenfinity Group Audio seeks a Global Business Owner — After Sales (Service Excellence) to shape the future service operating model. You will drive process excellence, digital transformation, and AI enablement across regions, acting as the central interface between Business and IT with executive alignment in Portugal.

You will own the C2C process, define strategy, govern the Salesforce Service Cloud platform, and collaborate with Sales, Engineering, Supply Chain and IT to deliver scalable

Qualifications

• Master's degree in a relevant field is required.
• 5+ years of experience in Customer Service, Service Excellence or Digital Transformation.
• Experience with end-to-end After Sales / C2C processes in an international environment.
• Proven ability to lead cross-functional transformation initiatives and align stakeholders.
• Strong analytical, communication and results-oriented mindset.

Responsibilities

• Own the global Contact-to-Closure (C2C) process and drive continuous improvement across regions.
• Define and execute the global After Sales strategy, process roadmap and governance model.
• Own Salesforce Service Cloud as business owner, including the Repair Center operating model.
• Align business requirements across Service, Sales, Engineering, IT to translate into scalable digital solutions.
• Drive AI enablement and automation to improve customer experience and efficiency.
• Lead cross-functional transformation initiatives and establish a scalable global service operating model.
• Define and monitor global service KPIs, standards and best practices.

Skills

Strategic leadership

Cross-functional collaboration

CRM & digital transformation

Stakeholder management

Analytics

Customer experience

Education

Master's degree

Tools

Salesforce Service Cloud

Job description

Keenfinity Group Audio seeks a Global Business Owner — After Sales (Service Excellence) to shape the future service operating model. You will drive process excellence, digital transformation, and AI enablement across regions, acting as the central interface between Business and IT with executive alignment in Portugal.

You will own the C2C process, define strategy, govern the Salesforce Service Cloud platform, and collaborate with Sales, Engineering, Supply Chain and IT to deliver scalable