GIRC Analyst

Jolera; Porto; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Competitive benefits

Career development opportunities

Company events and recognitions

Growth opportunities

Resumo da oferta

Jolera seeks a GIRC Analyst to monitor and respond to security, networking, and systems incidents for client IT infrastructures in Porto. You will be the first line of defense, performing detection, triage, and rapid remediation to maintain service continuity.

You will work with Firewalls, SIEM, EDR/XDR tools, backups, and cloud platforms, ensuring SLAs are met and knowledge is documented for ongoing improvement.

Qualificações

• Technical training (Level 5, CET/CTESP equivalent).
• Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity.
• Equivalent experience in similar roles.

Responsabilidades

• Monitor security alerts from endpoint protection, firewalls, and SIEM tools.
• Analyze and triage security alerts and incidents to determine root cause; identify threats.
• Monitor network devices (firewalls, switches, access points) for health and connectivity.
• Respond to alerts related to link failures, high latency, and unusual outbound traffic.
• Monitor server uptime, performance, and infrastructure related alerts.
• Check status of scheduled tasks, backup jobs, and patch deployments.
• Follow up and elevate issues related to networking, systems, and cybersecurity issues within internal SLAs.
• Collaborate with team members to improve internal processes and documentation.
• Deliver high standard customer service, ensuring internal and external stakeholders are kept informed.

Conhecimentos

Networking

Windows Server

Public Cloud solutions

Enterprise Backup Solutions

EDR/XDR

Problem-solving

Communication

Team collaboration

Time management

Formação académica

Level 5 CET/CTESP

Networking Certifications

Windows Server Certifications

Cloud Certifications

Cybersecurity Certifications

Ferramentas

ConnectWise/ServiceNow

Meraki

FortiManager

Barracuda

Veeam

Datto

N-Central

SentinelOne

CrowdStrike

ELK

Microsoft Sentinel

Descrição da oferta de emprego

What Will You Do

The GIRC Analyst ensures optimal performance, swift detection of issues, and prompt response to networking, systems, and security incidents of Jolera clients' IT Infrastructures. This individual is responsible for being the first line of defense: monitoring, troubleshooting, and responding to both networking, systems, and security incidents.

Key Responsibilities

• Monitor security alerts from endpoint protection, firewalls, and SIEM tools.
• Analyze and triage security alerts and incidents to determine their root cause Identify potential threats like failed login attempts, malware detections, or policy violations.
• Monitor network devices (firewalls, switches, access points) for health and connectivity
• Respond to alerts related to link failures, high latency, and unusual outbound traffic.
• Monitor server uptime, performance, and infrastructure related alerts.
• Check status of scheduled tasks, backup jobs, and patch deployments.
• Follow up and elevate issues related to networking, systems, and cybersecurity issues within internal SLAs.
• Collaborate with team members to improve internal processes and documentation.
• Deliver high standard customer service, ensuring internal and external stakeholders are kept informed.

Required Qualifications

Education & Certifications

• Technical training (Level 5, CET/CTESP equivalent)
• Relevant certifications in Networking, Windows Server, Backup, Cloud, and Cybersecurity.

Experience

• Equivalent experience in similar roles

Technical Skills

• Networking
• Windows Server
• Public Cloud solutions
• Enterprise Backup Solutions

• Endpoint Detection and Response (EDR) Solutions
• Extended Detection and Response (XDR) Solutions

Soft Skills

• Problem-solving
• Communication
• Team collaboration
• Time management

Tools/Software

• PSA systems (ConnectWise or ServiceNow)
• Firewall Management (Meraki, FortiManager, Barracuda Firewall Admin)
• Backup Management (Veeam, Datto, Barracuda Cloud Control)
• RMM (N-Central)
• EDR and XDR tools (SentinelOne, Crowdstrike, ELK, Microsoft Sentinel)

What We Offer

• Competitive compensation package
• Competitive benefits package
• Company events, recognitions, and celebrations
• Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.