(German) Technical Customer Advisor for Tech Company

Eugenia Talent; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Uma empresa líder no setor está à procura de um(a) Técnico(a) Customer Advisor fluente em alemão e inglês, para ajudar clientes com problemas técnicos em Lisboa. Oferecemos um ambiente de trabalho dinâmico e oportunidades de desenvolvimento contínuo, incluindo treinamentos e atividades de team building. Se você tem excelentes habilidades de comunicação e experiência em suporte ao cliente, envie seu CV!

Serviços

Pacote salarial com bônus de desempenho

Acomodação disponível por uma taxa especial

Atividades de team building

Qualificações

• Fluência em inglês e alemão.
• Experiência em suporte ao cliente.
• Habilidades excepcionais de comunicação.

Responsabilidades

• Ajudar clientes a resolver problemas técnicos associados aos produtos.
• Assistir clientes por telefone e e-mail.
• Identificar soluções para questões técnicas.

Conhecimentos

Excelentes habilidades de comunicação

Proatividade

Gestão de tempo

Multitasking

Aptidão para chamadas telefónicas e escrita de e-mails

Descrição da oferta de emprego

(German) Technical Customer Advisor for Tech Company

Job Openings (German) Technical Customer Advisor for Tech Company

About the job (German) Technical Customer Advisor for Tech Company

Type of position:

Full-time position

Key languages:

Fluent level of German
Upper Intermediate English

Sector:

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is a leader in its Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak fluent German and you would like to work in Lisbon, reach out to us!

The Offer:

• Help customers resolve technical problems associated with the products or services;
• Assist clients on the telephone, email and other channels in a genuine manner;
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study and propose a solution for the technical issue;
• Provide good customer service, making sure the client is always happy once the interaction is finished;
• Gather all relevant information into the system and always make sure you deliver a high level of service;
• Be up to date with all developments in the technical area of work, to ensure you are always informed!

Requirements:

• Excellent communication skills in German and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Strong in phone calls, email writing and social media;
• Salary package with performance bonuses
• Accommodation provided for a special fee
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!