German-Speaking Medical Devices Support Advisor

Ersilia; Porto; Presencial; EUR 16 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Meal allowance

International environment

Resumo da oferta

Ersilia in Porto, Portugal is seeking German-speaking Customer Support Advisors to assist customers using diabetes technology. You will provide empathetic and professional support across channels, handling orders and troubleshooting for medical devices.

The role requires fluent German (C1+) and strong English (C1), with ability to serve multiple European markets. Training is provided and the team offers a supportive, international environment.

Qualificações

• Fluent German (C1+) and strong English skills (C1).
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.
• Strong ability to manage large volumes of information and documentation.
• Organised, detail-oriented, and capable of prioritising tasks effectively.
• Stress management skills and ability to remain calm in urgent or challenging cases.
• Active listening and empathy to resolve customer concerns.

Responsabilidades

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Conhecimentos

German C1+

English C1

Customer service

Healthcare knowledge

Descrição da oferta de emprego

We're partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a project in Porto, Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role:

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across multiple channels (calls, email, chat, SMS).
• Manage order intake, renewals, and related documentation in compliance with procedures.
• Apply active listening, empathy, and professionalism in sensitive or challenging situations.
• Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Your Qualifications:

• Fluent German (C1+) and strong English skills (C1).
• Ability to support multiple European markets simultaneously.
• Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.
• Strong ability to manage large volumes of information and documentation.
• Organised, detail-oriented, and capable of prioritising tasks effectively.
• Stress management skills and ability to remain calm in urgent or challenging cases.
• Active listening and empathy to resolve customer concerns.

The Offer:

• Modern office facilitiesin Porto, Portugal
• Paid initial training and continuous support.
• Private health and life insurance from day one.
• Meal allowance and additional employee benefits.
• Modern office facilities with a multicultural and supportive work environment.
• Career development opportunities within an international company.