German-Speaking Customer Support Specialist (C1/C2) – | Porto, Portugal

The Career Nest; Vila Nova de Gaia; On-site; EUR 11,000 - 16,000; Full time

Job summary

The Career Nest is seeking a German-speaking Customer Support Specialist in Porto to deliver exceptional service for a global sports and leisure brand. You will handle queries by phone, email, and chat, assist with orders and deliveries, and resolve issues with empathy.

You’ll use CRM tools, work in a fast-paced team, and enjoy a structured onboarding with clear career development paths, including performance bonuses and a paid training program.

Qualifications

• Native or near-native German skills (C1/C2).
• Good working proficiency in English for internal comms.
• Strong written and verbal communication with a customer-centric mindset.

Responsibilities

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German language

Customer service

English proficiency

Empathy

CRM tools

Tools

CRM platforms

IT platforms

Job description

Role Overview

Are you a fluent German speaker passionate about active lifestyle, sports, and delivering great customer experiences?

On behalf of our client—a leading European customer experience and business process outsourcing partner, we are actively seeking a motivated German-Speaking Customer Support Specialist to join an international project supporting a well-known global brand in the Sports & Leisure E-Commerce sector.

• Location: Porto, Portugal (Central office near Metro Trindade – On-site / Hybrid model)
• Employment Type: Full-time (40 hrs/week, rotational shifts)
• Compensation: €950 – €1,400 / month (base salary + performance & attendance bonuses)
• Languages Required: Fluent German (C1/C2) + working proficiency in English

Key Responsibilities

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections constructively to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude that reflects the vibrant spirit of the sports and outdoor brand.

What We Are Looking For

• Native or near-native German skills (C1/C2 level is mandatory).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication skills; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Prior experience in customer service, hospitality, or e-commerce is an advantage (open to entry-level profiles with the right attitude).
• Valid work authorization for Portugal (EU citizenship or valid Portuguese residency/work permit).
• No relocation, the candidate must live around Porto.

What Is Offered

• Employment contract directly from day one of training.
• Fully paid initial onboarding and training program.
• Monthly attendance & reliability bonuses.
• Modern, functional office located right in central Porto (Metro Trindade).
• Multicultural, inclusive team environment with clear career development paths.
• Exclusive partner discounts (health, sports, lifestyle, banking, fashion brands).

Interested in exploring this opportunity?