German-Speaking Customer Support Specialist (C1/C2) - | Porto, Portugal

The Career Nest; Aveiro; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Monthly attendance bonuses

Central Porto office near Metro Trind—

Job summary

The Career Nest in Porto is seeking a German-Speaking Customer Support Specialist to join a leading European sports & leisure e-commerce brand. You will handle inquiries via phone, email, and digital channels, assist with orders and returns, and drive customer satisfaction in a dynamic team.

Fluency in German (C1/C2) and good English are required. This full-time hybrid role offers onboarding, monthly bonuses, and a multicultural office environment near Metro Trindade in central Porto.

Qualifications

• Native or near-native German skills (C1/C2).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication with a customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Experience in customer service or e-commerce is an advantage; entry-level with right attitude considered.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy.
• Assist customers with orders, deliveries, product inquiries, returns, and resolutions.
• Address feedback and objections to ensure high customer satisfaction.
• Navigate CRM platforms and internal IT tools efficiently.
• Maintain a positive, energetic attitude reflecting the brand.

Skills

German language

English language

Customer service

Communication skills

CRM platforms

Tools

CRM platforms

Job description

Role Overview

Are you a fluent German speaker passionate about active lifestyle, sports, and delivering great customer experiences? On behalf of our client - a leading European customer experience and business process outsourcing partner, we are actively seeking a motivated German-Speaking Customer Support Specialist to join an international project supporting a well-known global brand in the Sports & Leisure E-Commerce sector.

• Location: Porto, Portugal (Central office near Metro Trindade – On-site / Hybrid model)
• Employment Type: Full-time (40 hrs/week, rotational shifts)
• Compensation: €950 – €1,400 / month (base salary + performance & attendance bonuses)
• Languages Required: Fluent German (C1/C2) + working proficiency in English

Key Responsibilities

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections constructively to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude that reflects the vibrant spirit of the sports and outdoor brand.

What We Are Looking For

• Native or near-native German skills (C1/C2 level is mandatory).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication skills; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Prior experience in customer service, hospitality, or e-commerce is an advantage (open to entry-level profiles with the right attitude).
• Valid work authorization for Portugal (EU citizenship or valid Portuguese residency/work permit).
• No relocation, the candidate must live around Porto.

What Is Offered

• Employment contract directly from day one of training.
• Fully paid initial onboarding and training program.
• Monthly attendance & reliability bonuses.
• Modern, functional office located right in central Porto (Metro Trindade).
• Multicultural, inclusive team environment with clear career development paths.
• Exclusive partner discounts (health, sports, lifestyle, banking, fashion brands).