German-Speaking Customer Support Specialist –

Career Nest Academy; Póvoa de Varzim; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Monthly attendance bonus

Reliability bonuses

Exclusive partner discounts

Job summary

Career Nest Academy seeks a German-speaking Customer Support Specialist in Porto, Portugal, to support a leading European BPO partner on a sports and leisure e-commerce brand. The role is full-time with a hybrid on-site model in a central Porto office near Metro Trindade.

Responsibilities include handling inquiries via phone, email, and digital channels, assisting with orders and returns, and resolving issues to ensure customer satisfaction.

Qualifications

• Native or near-native German language skills (C1/C2).
• Working proficiency in English for internal team communication.
• Strong written and verbal communication; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• EU citizen or valid Portugal work permit.

Responsibilities

• Handle inbound customer queries via phone, email, and digital channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns and issue resolution.
• Address feedback, claims, and objections to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude reflecting the brand.

Skills

German language proficiency

English language proficiency

Customer service mindset

Computer literacy

Tools

CRM platforms

Job description

Role Overview:

Are you a fluent German speaker passionate about active lifestyle, sports, and delivering great customer experiences?

On behalf of our client—a leading European customer experience and business process outsourcing partner—we are actively seeking a motivated German-Speaking Customer Support Specialist to join an international project supporting a well-known global brand in the Sports & Leisure E-Commerce sector.

• Location: Porto, Portugal (Central office near Metro Trindade – On-site / Hybrid model)
• Employment Type: Full-time (40 hrs/week, rotational shifts)
• Compensation: €950 – €1,400 / month (base salary + performance & attendance bonuses)
• Languages Required: Fluent German (C1/C2) + working proficiency in English

Key Responsibilities:

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections constructively to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude that reflects the vibrant spirit of the sports and outdoor brand.

What We Are Looking For:

• Native or near-native German skills (C1/C2 level is mandatory).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication skills; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Prior experience in customer service, hospitality, or e-commerce is an advantage (open to entry-level profiles with the right attitude).
• Valid work authorization for Portugal (EU citizenship or valid Portuguese residency/work permit).
• No relocation, the candidate must live around Porto.

What Is Offered:

• Employment contract directly from day one of training.
• Fully paid initial onboarding and training program.
• Monthly attendance & reliability bonuses.
• Modern, functional office located right in central Porto (Metro Trindade).
• Multicultural, inclusive team environment with clear career development paths.
• Exclusive partner discounts (health, sports, lifestyle, banking, fashion brands).

Interested in exploring this opportunity?