German-Speaking Customer Support Specialist –

Career Nest Academy; Braga; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Fully paid onboarding

Monthly attendance bonuses

Hybrid work model

Central Porto office near Metro Trind

Career development paths

Exclusive partner discounts

Job summary

Career Nest Academy in Porto seeks a German-speaking Customer Support Specialist to join an international e-commerce project. You will respond to queries via phone, email, and chat, process orders, returns, and provide proactive solutions while maintaining a high level of customer satisfaction.

Native or near-native German (C1/C2) and English proficiency are essential. The role offers a full-time hybrid work setup, onboarding, and monthly bonuses, with opportunities for career progression within

Qualifications

• Native or near-native German (C1/C2) required.
• Good English for internal team communication.
• Strong written and verbal communication with empathy.
• Solid computer skills and familiarity with digital platforms.
• Experience in customer service or e-commerce is a plus.
• Valid work authorization for Portugal; resident near Porto.

Responsibilities

• Handle inbound queries by phone, email, and digital channels with professionalism.
• Assist customers with orders, deliveries, inquiries, returns and issues.
• Address feedback and claims to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, customer-centric attitude aligned with the brand.

Skills

German language

English proficiency

Strong communication

Customer-centric mindset

Team collaboration

Computer literacy

Tools

CRM software

Office tools

Job description

Role Overview:

Are you a fluent German speaker passionate about active lifestyle, sports, and delivering great customer experiences?

On behalf of our client—a leading European customer experience and business process outsourcing partner—we are actively seeking a motivated German-Speaking Customer Support Specialist to join an international project supporting a well-known global brand in the Sports & Leisure E-Commerce sector.

• Location: Porto, Portugal (Central office near Metro Trindade – On-site / Hybrid model)
• Employment Type: Full-time (40 hrs/week, rotational shifts)
• Compensation: €950 – €1,400 / month (base salary + performance & attendance bonuses)
• Languages Required: Fluent German (C1/C2) + working proficiency in English

Key Responsibilities:

• Handle inbound customer queries via phone, email, and digital back-office channels with empathy and professionalism.
• Assist customers with orders, deliveries, product inquiries, returns, and issue resolution.
• Address feedback, claims, and objections constructively to ensure high customer satisfaction.
• Navigate multiple CRM platforms and internal IT tools efficiently.
• Maintain a positive, solution-oriented attitude that reflects the vibrant spirit of the sports and outdoor brand.

What We Are Looking For:

• Native or near-native German skills (C1/C2 level is mandatory).
• Good communicative level of English for internal team communication.
• Strong written and verbal communication skills; empathetic and customer-centric mindset.
• Solid computer literacy and familiarity with digital platforms.
• Prior experience in customer service, hospitality, or e-commerce is an advantage (open to entry-level profiles with the right attitude).
• Valid work authorization for Portugal (EU citizenship or valid Portuguese residency/work permit).
• No relocation, the candidate must live around Porto.

What Is Offered:

• Employment contract directly from day one of training.
• Fully paid initial onboarding and training program.
• Monthly attendance & reliability bonuses.
• Modern, functional office located right in central Porto (Metro Trindade).
• Multicultural, inclusive team environment with clear career development paths.
• Exclusive partner discounts (health, sports, lifestyle, banking, fashion brands).

Interested in exploring this opportunity?