German-Speaking Customer Support For Social Media Memberships

Blu Selection; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Ambiance de travail agréable et inspirante

Contrat permanent avec 6 mois de probation

Opportunités de développement professionnel

Salaire compétitif et aide à la relocalisation

Fruits, café, thé et eau gratuits

Job summary

Rejoignez une entreprise de services professionnels de premier plan à Lisbonne en tant que Support Client. Vous serez responsable d'offrir un service exceptionnel aux utilisateurs d'une plateforme de médias sociaux mondiale. Ce rôle exige une excellente communication, un esprit d'équipe et une passion pour l'expérience client.

Qualifications

• Compréhension approfondie de l'importance d'une expérience client supérieure.
• Enthousiasme pour les réseaux sociaux.
• Permis de travail portugais valide requis.

Responsibilities

• Répondre rapidement aux requêtes des clients.
• Identifier les problèmes et fournir des solutions efficaces.
• Enregistrer les données clients avec précision dans le système CRM.

Skills

Excellentes compétences en communication

Travail en équipe

Orientation client

Compétences interculturelles

Job description

Kick-start your career in the heart of Lisbon with a customer service role that’s all about connecting people! You'll help users with membership questions on one of the world’s top social media platforms!

Your responsibilities as Customer Support will be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by:

• Answering incoming customer queries promptly

• Identifying issues and providing effective solutions to ensure customer satisfaction

• Recording customer data accurately in the CRM system

• Providing ad-hoc support as required

• Being a team player and collaborating for the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• In-depth understanding of the value and impact of a superior customer experience

• Enthusiasm about Social Media (depending on the project)

• Previous experience in Customer support (not a must)

• Excellent listening skills and proficient communication abilities

• A drive for excellence and professionalism

• Strong teamwork skills and dedication to collaborative success

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career and life experience

• A valid Portuguese work permit (required).

What’s in it for you?

• Pleasant and inspiring working atmosphere

• Working hours: rotative shift system: Mon-Sun between 7AM and 11PM

• Permanent contract with 6 months of probation

• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation

• Professional development and clear career path

• Training & development opportunities

• Competitive salary & relocation allowance and assistance*

• Free fruit, coffee, tea, and water and a lot more

*Only applies to candidates relocating from outside of Portugal

Your Future Company:

Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

Apply now and enjoy a personalised recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job.
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