German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

BrightPathcompany; Ilha da Madeira; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading airline service provider is seeking a Customer Support Agent fluent in German and English to join their team in Porto, Portugal. The role involves assisting customers with inquiries and providing effective solutions in a dynamic environment. Successful candidates will benefit from a relocation package, comprehensive training, and opportunities for career growth. Join this exciting team and start your journey in one of Europe’s most vibrant cities!

Serviços

Relocation Package

Career Growth

Comprehensive Training

Health Insurance

Performance-Based Bonuses

Discounts and Gym Memberships

Qualificações

• Fluency in German and English is mandatory.
• Experience in customer service preferred.
• Proactive approach with problem-solving skills required.

Responsabilidades

• Assist customers with airline inquiries via phone, email, and chat.
• Provide empathetic and effective solutions to concerns.
• Collaborate with a global team for customer satisfaction.

Conhecimentos

Fluent German

Fluent English

Customer service experience

Problem-solving mindset

Interpersonal skills

Descrição da oferta de emprego

Overview

Location: Porto, Portugal

Employment Type: Full-time

Language Requirements: Native or Fluent German + Fluent English

Position: Customer Support Agent – German Market

Description

Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in Porto, Portugal, this role offers excellent relocation support and opportunities for growth. If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!

Key Responsibilities

• Assist customers with inquiries related to airline services via phone, email, and chat.
• Provide professional, empathetic, and effective solutions to customer concerns.
• Resolve issues efficiently while maintaining high service quality standards.
• Collaborate with a global team to deliver an outstanding customer experience.

Requirements

• Native or fluent German speaker with fluent English (written and spoken).
• Proven experience in customer service (preferred).
• A proactive, problem-solving mindset with strong interpersonal skills.
• Basic computer proficiency; ECDL certification is a plus.
• Flexible schedule, willing to work shifts from Monday to Sunday.

Why You’ll Love It Here

• Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.
• Career Growth: Opportunities to advance within the company.
• Comprehensive Training: Full onboarding to prepare you for success in the role.
• Exciting Benefits:
  • Health insurance after six months.
  • Performance-based bonuses.
  • Discounts, gym memberships, and more.

How to Apply

This is an urgent opportunity—apply now and join a supportive team in the heart of Porto! Upload your CV in English today and start your journey in one of Europe’s most exciting cities!