German-speaking Customer Success Manager in Lisbon, Portugal

Multilingual Jobs Worldwide; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

A growing SaaS company in Lisbon is seeking a German-speaking Customer Success Manager. You will support clients with onboarding, train them on the platform, and ensure their satisfaction. Ideal candidates have a strong background in customer success management, excellent communication skills, and are fluent in both German and English. The role offers a competitive salary, performance-based incentives, and numerous benefits within a vibrant city environment.

Serviços

Competitive salary

Incentive-based commission

Equity options

Formal training budget

Annual hotel experience allowances

Birthday and Christmas vouchers

Qualificações

• At least 2 years’ experience in customer success or account management roles.
• Experience in a fast-paced SaaS environment.
• Desirable experience in hospitality or technology sector.

Responsabilidades

• Act as a trusted advisor to clients.
• Conduct onboarding and training sessions.
• Analyze customer feedback and address queries.

Conhecimentos

Fluent German

Excellent communication

Relationship-building

Upselling abilities

Customer success management

Descrição da oferta de emprego

German-speaking Customer Success Manager in Lisbon, Portugal

Location Lisbon City, Lisbon, Portugal Salary Competitive salary with incentive-based commission structure, equity options, formal training budget, annual hotel experience, Mac-based work setup, and birthday & Christmas vouchers. Job type Permanent Vacancy Fluent Language English, German Category Customer Support, Customer Service, IT, Digital, AI Job Reference 43034 Posted on 1 Oct 2025

Are you a native German speaker with a passion for customer success? Join a high-growth SaaS company in Lisbon as a Customer Success Manager. You will act as a trusted advisor to clients, helping them implement our platform, deliver demos, and identify up-sell opportunities. Your key tasks include conducting onboarding and training sessions, scheduling regular check-ins, analyzing customer feedback, addressing queries and issues promptly, and working closely with product and sales teams to ensure customer satisfaction and revenue growth.

We are looking for a service-driven team player with at least 2 years’ experience in customer success, account management or similar roles. You should have excellent communication and relationship-building skills, be fluent in German and English, and be comfortable working in a fast-paced SaaS environment. Experience in the hospitality or technology sector and strong upselling or cross-selling abilities are highly desirable.

In return you’ll receive a competitive salary with performance-based commission, equity options, a formal training budget, a Mac-based work setup, and annual hotel experience allowances. Additional benefits include birthday and Christmas vouchers and the opportunity to grow within a thriving SaaS company.

Our office is in Lisbon, Portugal, a city known for its vibrant culture, fantastic food scene, proximity to beautiful beaches and low cost of living. We’re part of Worldwiders, an innovative company connecting hotels with global talent. If you’re ready to take the next step in your customer success career and enjoy life in Lisbon, apply today!