German-Speaking Customer Service Representative for Global Delivery Company – Lisbon

Blu Selection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading multinational organization in Lisbon is seeking a customer service representative to support customers via phone and email. The ideal candidate should have a native level of German and good command of English, with excellent communication skills. This role offers a competitive salary ranging from 950€ to 1,400€ monthly, depending on accommodation. Benefits include a relocation package, free Portuguese lessons, and career opportunities.

Serviços

Long-term fixed-term contract

Relocation package

Free Portuguese lessons

Compensation during training period

Company-organized social events

Qualificações

• Motivation and commitment to your work.
• Proactive and willing to work in a multicultural environment.

Responsabilidades

• Supporting customers by phone and email regarding products, services, and complaints.
• Providing accurate information to ensure a great customer experience.
• Handling customer inquiries with professionalism and empathy.
• Maintaining a high standard of service.

Conhecimentos

Native level of German

Good command of English

Excellent communication skills

Customer-oriented mindset

Problem-solving abilities

Team-oriented attitude

Descrição da oferta de emprego

Are you ready for a new challenge abroad? Excited to enjoy life under the Portuguese sun? Whether you are passionate about sales, technology, online advertising, or simply about providing excellent customer service, this is your chance to make an impact. Join one of the world’s largest package delivery companies, managing the flow of goods, funds, and information across more than 200 countries and territories.

Your responsibilities and impact will be:

• Supporting customers by phone and email regarding products, services, and complaints

• Providing accurate information and tailored solutions to ensure a great customer experience

• Handling customer inquiries with professionalism and empathy

• Maintaining a high standard of service to strengthen customer satisfaction and loyalty

Skills, qualifications, and interests you need to succeed in this role:

• Native level of German and good command of English

• Motivation and commitment to your work

• Excellent communication and listening skills

• Customer-oriented mindset and problem-solving abilities

• Proactive, team-oriented attitude, willing to work in a multicultural environment

What’s in it for you?

• Long-term fixed-term contract, renewable annually

• Full-time schedule (40h/week), Monday to Friday, between 7 AM and 10 PM, rotating shifts

• Salary options:

  • With free accommodation (shared flat, bills included): 950€ gross/month

  • Without accommodation: 1,300–1,400€ gross/month

• Relocation package for international candidates:

  • Reimbursement of initial flight after 9 months

  • Airport pick-up

  • Annual return flight to your home country (within the EU)

  • Help with paperwork and opening a bank account

• Free Portuguese lessons, cooking classes, sports activities, and company-organized social events

• Real career opportunities in different career paths

• Compensation during training period (1–4 weeks): 50% of hourly wages (lower taxes)

Your future company:
Located in Lisbon, this multinational organization is recognized as one of the best providers of sales and customer service solutions in the world. They offer full support for your career development, language learning, and integration into a multicultural team of over 80 nationalities.