German speaking Customer Service- Remote within Portugal

Cross Border Talents; Lisboa; Teletrabalho; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

Uma empresa dinâmica no setor automotivo procura um Representante de Atendimento ao Cliente de fala alemã para serviços digitais. O candidato ideal proporcionará suporte de qualidade a clientes, gerenciando consultas e problemas de maneira eficaz. A função exige fluência em alemão e inglês, e experiência prévia é uma vantagem.

Serviços

Pacote de realocação disponível

Almoço de 80€/mês

Qualificações

• Fluente em alemão (C1 ou superior) e bom domínio do inglês (B1-B2).
• Expérience prévia em atendimento ao cliente é um plus.
• Confortável em trabalhar em turnos rotativos, incluindo fins de semana e noites.

Responsabilidades

• Fornecer excelente atendimento ao cliente em alemão via telefone, e-mail ou chat.
• Ajudar clientes com consultas sobre serviços automobilísticos digitais.
• Resolver problemas de clientes de maneira eficiente e profissional.

Conhecimentos

Communication

Résolution de problèmes

Compétences techniques

Descrição da oferta de emprego

Job Title: Customer Service Automotive Digital Services (German Speaking)
Location: Braga, Portugal (Remote)
Start Date: 3rd July 2025
Language Requirement: German (Fluent)

Job Description:

Join our clients Automotive Digital Services team and be part of a dynamic, multilingual customer service project supporting a well-known automotive brand. As a German-speaking Customer Service Representative, your role will be to deliver high-quality support and guidance to customers across a variety of digital services and solutions.

Key Responsibilities:

• Provide outstanding customer service in German via phone, email, or chat

• Assist customers with inquiries related to digital automotive services

• Troubleshoot and resolve customer issues efficiently and professionally

• Escalate more complex queries to relevant departments

• Maintain accurate and detailed documentation of customer interactions

• Ensure service levels and quality standards are consistently met

Requirements:

• Fluency in German (C1 or higher) and good command of English (B1-B2)

• Previous customer service experience is a plus

• Strong communication and problem-solving skills

• Comfortable working in rotating shifts, including weekends and nights

• Tech-savvy and quick to learn new systems

Working Hours:

• Monday to Sunday 24/7 rotating shifts

• 2 rotating days off per week

Salary & Benefits:

• Gross Salary: 1030/month x 14 months

• Meal Allowance: 80/month x 12 months

• Relocation Package available for remote positions within this project (for German, Dutch, and Danish speakers)

Contract Type:

Full-time, Remote

Interested?

Were excited to hear from you! Send us your CV in English to [e-mail] or click to apply!

Well be happy to share more details and guide you through the next steps!