German Speaking Customer Advisor (Remote in Portugal)

Eco Plus Solutions AB; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A pioneering ecommerce company is seeking a Remote German-Speaking Customer Advisor to enhance customer experiences. In this role, you will provide exceptional support to German-speaking clients, manage inquiries, and ensure satisfaction. Ideal candidates are fluent in German, possess strong communication skills, and have a passion for customer service. This position offers a competitive salary and benefits including health and life insurance, with the flexibility of remote work from Portugal.

Serviços

Remote Work Opportunity

Competitive Compensation

Health and Life Insurance

Qualificações

• Fluency in German (both written and spoken).
• Strong communication skills and a customer-centric approach.
• While prior experience in customer service is beneficial, we welcome individuals with a passion for delivering exceptional customer experiences.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, or phone.
• Assist customers with order placement, tracking, and returns.
• Develop a deep understanding of our product offerings.
• Proactively identify and resolve customer issues.
• Collect and analyze customer feedback to identify trends.

Conhecimentos

Fluency in German

Strong communication skills

Customer-centric approach

Descrição da oferta de emprego

Are you fluent in German and passionate about delivering exceptional customer service? Join us as a Remote German-Speaking Customer Advisor, where you'll play a pivotal role in shaping ecommerce experiences for our global clientele. This exciting opportunity offers competitive compensation, along with comprehensive health and life insurance benefits.

About Us: As pioneers in the ecommerce industry, we're committed to providing seamless shopping experiences that delight our customers. Our Portugal-based team thrives on innovation and collaboration, driving forward our mission to redefine online shopping standards.

Position Overview: As a Remote German-Speaking Customer Advisor, you'll be the voice of our brand, providing support and assistance to our German-speaking customers across various ecommerce platforms. From resolving inquiries to enhancing overall satisfaction, your role will be essential in fostering lasting relationships with our valued clientele.

Key Responsibilities:

1. Customer Support: Respond promptly to customer inquiries via email, chat, or phone, addressing concerns and providing solutions with empathy and professionalism.
2. Order Management: Assist customers with order placement, tracking, and returns, ensuring a seamless shopping experience from start to finish.
3. Product Knowledge: Develop a deep understanding of our product offerings, including features, specifications, and pricing, to effectively assist customers in their purchasing decisions.
4. Issue Resolution: Proactively identify and resolve customer issues, escalating complex cases to appropriate teams when necessary, to uphold our commitment to customer satisfaction.
5. Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement, collaborating with internal teams to implement enhancements that drive customer loyalty and retention.

Qualifications:

• Fluency in German (both written and spoken).
• Strong communication skills and a customer-centric approach.
• While prior experience in customer service is beneficial, we welcome individuals with a passion for delivering exceptional customer experiences.

Perks:

• Remote Work Opportunity: Enjoy the flexibility of working remotely from Portugal, allowing you to balance work and personal commitments with ease.
• Competitive Compensation: Receive a competitive salary that recognizes your contributions and dedication to providing outstanding customer service.
• Health and Life Insurance: Access comprehensive health and life insurance coverage, providing peace of mind for you and your loved ones.

Why Join Us:

• Dynamic Work Environment: Be part of a dynamic and collaborative team that values innovation, creativity, and continuous improvement.
• Career Development: Explore opportunities for professional growth and advancement within the thriving ecommerce industry.
• Global Impact: Contribute to shaping the future of online shopping experiences for customers worldwide, making a meaningful impact in the digital marketplace.

Ready to embark on a rewarding career journey with us? We're excited to welcome you to our team! Submit your application today, including your resume!