German Speaker Customer Service Representative

The lemon Consulting; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A consultancy firm in Porto is looking for a Customer Service Advisor to support German-speaking clients across various channels. Candidates should be fluent in German and English, with a strong emphasis on customer service. The role involves working from Monday to Sunday with a dynamic team and offers a meal allowance along with tools for career growth.

Serviços

Meal allowance

Career guidance and tools

Qualificações

• C2 level in German and minimum B2 in English.
• Ability to resolve issues in the first contact.
• Experience in a Contact Centre or Customer Service setting.

Responsabilidades

• Provide customer support to German-speaking customers.
• Assist merchants with inquiries about products and services.
• Optimize processes for customer satisfaction.
• Collaborate with Sales and Marketing departments.

Conhecimentos

Native/fluent in German

Fluent in English

Customer service experience

Tech-savvy

Problem-solving skills

Organizational skills

Descrição da oferta de emprego

Overview

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: Base salary + bonuses

Responsibilities

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support our merchants for all questions and inquiries about our product and service
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

Qualifications

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications
• high priority placed on customer service
• Curious and persistent in solving issues
• Organised and can keep a cool head even in stressful situations

Offer

• Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
• Days off: 2 days (rotative)/ 2 weekends per month (rotative)
• A dynamic and creative team with a positive and friendly atmosphere
• Meal allowance
• Guidance and tools to reach career potential