(German) Quality Analyst (m/f)

Eugenia Talent; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Une entreprise multinationale recherche un analyste qualité basé à Lisbonne. Le poste exige de la maîtrise en allemand et en anglais, ainsi que des compétences analytiques pour gérer des données et fournir des rapports sur la performance. Cette offre inclut des opportunités de formation continue et un environnement de travail agréable.

Serviços

Paquet salarial avec primes de performance

Paquet de relocalisation

Bonus linguistique

Opportunités de formation initiale et continue

Bureau agréable dans un bon emplacement

Qualificações

• Maîtrise de l'allemand et compétences en communication en anglais.
• Expérience en environnement de qualité ou en centre d'appels souhaitée.
• Compétences en communication verbale et écrite requises.

Responsabilidades

• Conduire des évaluations pour vérifier l'adhérence aux critères des clients.
• Gérer et analyser de grandes quantités de données pour créer des rapports.
• Surveiller les appels, les chats et les e-mails pour assurer la qualité.

Conhecimentos

Communication

Analyse des données

Proficiency in Google Tools

Descrição da oferta de emprego

About the job (German) Quality Analyst (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Telecommunication

About our Client:

Would you like to work for a multinational company? Are you fluent in German? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!

The Offer:

• Conduct example assessments to check for adherence to customer criteria.
• Recognize certain results and trends, implement data studies and act accordingly;
• Leveraging a project-based approach to work;
• Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
• Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
• Monitor calls, chats and emails to ensure quality and consistency of the processes;
• Work with the training team to monitor the compliance according to company's policies. Make the suggested modifications.

Requirements:

• Fluent German and excellent communication skills in English;
• Experience in quality or a call centre environment (would be a plus);
• Proficiency in verbal and written communication;
• Skills in google tools: Docs, Slides, Spreatsheets, etc.
• Salary package with performance bonuses;
• Relocation package;
• Language bonus;
• Initial training and continuous training- and growth opportunities;
• Great office space in a good location.

The Process:

• Submit your application and don´'t forget to send an updated CV;
• Get a call by our Recruitment Specialist;