German Customer Support (on site/back-office) Lisbon

Cognizant; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading IT services provider is seeking a Customer Support Representative in Lisbon to assist clients with a streaming video platform. The ideal candidate will be a native German speaker with excellent English skills and must demonstrate strong multitasking and organizational abilities. This role provides a competitive salary, ongoing training, and various benefits including private health insurance and a referral bonus.

Serviços

Private Health insurance

Relocation allowance

Discount membership for gyms

Referral program

Corporate discounts

Free fruit, coffee, and tea

Qualificações

• Experience in customer support for back-office roles.
• Ability to handle dual chats and emails effectively.
• Strong understanding of client policies and guidelines.

Responsabilidades

• Provide customer support for monetization purposes.
• Stay updated with client policies.
• Manage accounts and settings.

Conhecimentos

Native German speaking level

Excellent command of English

Multi-tasking ability

High stress resistance

Good communication skills

Proactive attitude

Strong organizational skills

Quick learner

Strong attention to detail

Good research skills

Descrição da oferta de emprego

Overview

Embrace the future! Apply your talent and skills to help leading companies improve everyday life. Cognizant offers rapid growth in an international and innovative environment with opportunities for entrepreneurial individuals who want to make a difference.

Cognizant's delivery model emphasizes high customer happiness, positive relationships, cost reductions and strong business results. This is your chance to be part of the success story.

What you’ll do

You will be providing CX Customer (back-office) Support experience for a Streaming video platform.

Channels: Dual Chat and e-mail

Work from the Office - Onsite

Location: Alcântara / Lacs Conde D'Óbidos / Lisbon

Key responsibilities

• Customer Support for monetization purposes
• Understand and remain up to date with client’s policies and guidelines
• Support with Account and Settings
• Policy, Safety and Copyright management

Skills you have

• Native German speaking level
• Excellent command of English
• Multi-tasking ability
• A high stress resistance
• Good communication skills, both verbal and oral
• Proactive attitude and strong team-spirit
• Strongly organized and able to manage time and tasks efficiently
• Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Good research skills

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide
• Ongoing support and funding with training and development plans
• A highly competitive benefits and salary package
• Opportunity to work for leading global companies

Good to have

• Extensive customer background experience (dealing with dual chats)
• Knowledge of BPO KPI’s: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement)

What you can expect

• Weekly job from 9am-6pm
• A dynamic fast-paced environment
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• 8 weeks training + 1 additional month to be supported
• Professional development and clear career path
• Referral Program: Refer someone & earn extra bonus
• Discount membership and access to various gyms across Portugal
• Various corporate discounts available through partnership between Cognizant and other partners
• Private Health insurance since day one
• Relocation allowance and assistance* when applicable
• Free fruit, coffee, tea and water and a lot more!