German Customer Support - Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise mondiale de BPO recherche un représentant du service client pour son bureau à Lisbonne. Ce poste offre la stabilité et la possibilité d'évoluer dans un environnement multiculturel. Les candidats doivent être compétents en allemand et en anglais. Un package de relocalisation est disponible pour ceux qui en ont besoin.

Serviços

Contrat permanent (CDI)

Assurance santé et dentaire privée

Opportunités de progression de carrière

Stabilité de travail

Package de relocalisation

Qualificações

• Langue allemande maternelle ou presque.
• Compétences en anglais (B2-C1) exigées.
• Ouvert d'esprit et dynamique.

Responsabilidades

• Répondre aux demandes des clients par téléphone, chat et email.
• Pratiquer l'écoute active et montrer de l'empathie.
• Soutenir et résoudre les problèmes des clients.
• Fournir des recommandations personnalisées.

Conhecimentos

Compétences en communication

Compétences en argumentation

Proactivité

Travail en équipe

Compétences en outils informatiques

Descrição da oferta de emprego

Job Title: German Customer Support - Lisbon, Portugal

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

aa027dde7484

Job Views:

5

Posted:

23.06.2025

Expiry Date:

07.08.2025

Job Description:

We are seeking a German Customer Support representative for a position in Lisbon. This role offers stability, the opportunity to work in a multi-cultural environment, and potential growth within the company.

Our client is one of the largest multinational BPO companies worldwide, working with both renowned brands and startups. They are continuously evolving and seeking new talent.

Requirements:

• Native or near-native German language skills
• Good written and spoken English skills (B2-C1)
• Team player and open-minded
• Proficient in computer tools
• Excellent communication and argumentation skills
• Proactive, dynamic, and motivated
• Non-European candidates require a valid work permit

Responsibilities:

• Respond to customer inquiries via phone, chat, and email, ensuring quality service
• Practice active listening and show empathy
• Support and resolve customer issues
• Provide personalized recommendations and solutions

Additional Benefits:

• Permanent contract (CDI)
• Private health and dental insurance
• Career progression opportunities
• Work stability
• Relocation package (for candidates with relocation needs):
• Up to €200 for travel tickets (after 3 months)
• Up to €360/month for accommodation (first 6 months, reimbursed)
• Assistance with temporary and permanent accommodation

Don't delay! Apply now by sending your CV in English for this exciting opportunity.