German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Cross Border Talents; Porto; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer support firm in Porto is seeking a Customer Support Specialist. You will assist clients via calls, emails, and live chat, ensuring a positive experience. Fluency in German and a passion for helping customers are essential. This role offers competitive compensation, performance bonuses, meal allowances, and the flexibility of remote work.

Serviços

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Qualificações

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card is required.

Responsabilidades

• Engage with customers professionally and warmly via phone, email, and chat.
• Handle diverse requests, from product or service information to troubleshooting.
• Provide guidance and ensure clients feel supported.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

Overview

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Responsibilities

• Engage with customers professionally and warmly via phone, email, and chat
• Handle diverse requests, from product or service information to troubleshooting and account support
• Provide guidance, address concerns, and ensure clients feel supported throughout their journey
• Keep accurate records of all cases and maintain up-to-date documentation
• Escalate sensitive or complex issues following company procedures
• Collaborate with internal teams to deliver timely and effective resolutions
• Consistently meet quality standards and response time targets
• Stay current on product knowledge, company policies, and industry best practices

Requirements

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Benefits

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!