German Customer Support in Porto (No Phone Calls - Welcome Bonus 3000 Euros)

Cross Border Talents; Maia; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer support provider in Porto is seeking a Customer Support Specialist. You will manage customer requests via chat and email, resolve issues, and ensure customer satisfaction. Proficiency in German and English is required, along with at least one year of relevant experience. The role offers a competitive salary, language bonus, and a supportive team environment.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Qualificações

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Manage customer requests via chat and email.
• Follow established workflows (SOPs) to resolve issues.
• Achieve service targets including quality benchmarks.

Conhecimentos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Descrição da oferta de emprego

Overview

Launch Your Career in E-CommerceSupport – Help Users Worldwide!

Step into a collaborative, fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If you’re an excellent communicator who enjoys helping others and working with innovative digital tools, this role is a great fit. You’ll support users worldwide through chat and email only—no phone calls required.

Role Overview:

As a Customer Support Specialist, you’ll play a key role in delivering smooth and reliable customer experiences. By handling written communications, you’ll troubleshoot issues, guide users, and ensure every interaction is clear and effective. This role is well-suited for those who value structured processes, care deeply about customer satisfaction, and want to grow in a tech-focused, team-oriented setting.

Responsibilities

• Manage customer requests via chat and email, providing timely, professional, and helpful responses
• Follow established workflows (SOPs) to resolve issues or escalate cases when necessary
• Consistently achieve service targets, including quality benchmarks and SLA goals
• Stay informed on product developments, updates, and best practices through regular training
• Approach each case with a customer-first, solutions-driven mindset
• Contribute to ongoing improvements by sharing feedback and suggesting process enhancements

Requirements

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!