German Customer Advisor for Global Casualwear Brand - Portugal

Sitel; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A customer support services company is seeking a German Customer Advisor in Lisbon. The role requires native or proficient German and advanced English. Responsibilities include resolving customer queries and offering specialized support. The company provides a relocation package, competitive wages, and professional training. Ideal candidates should hold EU citizenship or a valid work permit for Portugal and be local or willing to relocate.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Portugal.
• Desire to learn and advance, be a curious investigator.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Meet and exceed customer service quality goals.

Conhecimentos

Native or proficient level of German

Advanced level of English

Strong communication skills

Analytical and problem solving skills

Attention to detail

Descrição da oferta de emprego

Overview

Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you German native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you!

Your future project: join our German Customer Advisor team.

Responsibilities

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of German (C2)
• Advanced level ofEnglish(at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!