Gaming Specialist Back Office – French Speaker - Lisbon

Blu Selection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A multinational customer service leader in Lisbon is looking for a Gaming Specialist to provide back-office support. You will assist gamers, solve issues, and ensure customer satisfaction in a dynamic, multicultural environment. The role requires native-level French and a good command of English. This position offers a long-term contract, full-time shifts, competitive salary options, and a comprehensive relocation package.

Serviços

Paid training

Private health insurance

Free Portuguese lessons

Career development opportunities

Qualificações

• Motivated, reliable, and committed to excellence.
• Open-minded and eager to work in a multicultural environment.
• Previous experience in customer service is a plus, but not mandatory.

Responsabilidades

• Help gamers overcome challenges and progress through levels.
• Advise users on gaming-related questions and best practices.
• Solve installation issues and fix bugs for a smooth experience.
• Handle account and billing-related queries.
• Provide assistance via chat or email.
• Stay updated on the latest developments in the gaming industry.
• Ensure a high-quality customer experience and satisfaction.

Conhecimentos

Native-level French

Good command of English

Customer service orientation

Problem-solving mindset

Strong communication skills

Team spirit

Descrição da oferta de emprego

Do you want to combine your passion for gaming with an international career? Living abroad, making new friends, and enjoying life in sunny Portugal could be your next big adventure. Join a multicultural team in Lisbon and provide back-office support to gamers worldwide.

Your responsibilities and impact as Gaming Specialist Back Office will be:

• Helping gamers overcome challenges and progress through levels

• Advising users on gaming-related questions and best practices

• Solving installation issues and fixing bugs to ensure a smooth experience

• Handling account and billing-related queries

• Providing assistance via chat or email

• Staying updated on the latest developments in the gaming industry

• Ensuring a high-quality customer experience and satisfaction

Skills, qualifications and interests you need to succeed in this role:

• Native-level French with a good command of English

• Customer service orientation and problem-solving mindset

• Strong communication skills and team spirit

• Motivated, reliable, and committed to excellence

• Open-minded and eager to work in a multicultural environment

• Previous experience in customer service is a plus, but not mandatory

What’s in it for you?

• Type of contract: Long-term fixed-term contract, renewable every year

• Working hours: Full-time, 40h/week, rotating shifts between 6:00 and 22:00

• Salary options:

  • With free accommodation (shared flat, all bills included): €1040 gross/month

  • Without accommodation: €1240 gross/month

Relocation package for international candidates:

• Reimbursement of initial flight expenses after 9 months

• Airport pick-up upon arrival

• Yearly two-way flight ticket to your home country (within the EU)

• Assistance with paperwork, bank account opening, and integration

Extra benefits:

• Paid training (3 weeks at 50% of regular wages, lower tax rate)

• Private health insurance from day one

• Free Portuguese lessons, cooking classes, sports activities, and company-organized social events

• Career development opportunities within different paths

Your Future Company

Located in Lisbon, this multinational organization is a global leader in customer service solutions, trusted by over 500 worldwide brands. With more than 80 nationalities represented, the company offers a dynamic multicultural environment, career growth opportunities, and full relocation support to help you settle in smoothly.