Front Office Agent - ME Lisbon

Melia Hotels International S.A.(Meliá); Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A luxury hotel group in Lisbon is seeking a Front Office Agent. In this role, you'll be the first point of contact for guests, ensuring exceptional service, managing check-in and check-out, and anticipating guest needs. Ideal candidates have customer service experience in hospitality and fluency in Portuguese and English. Join us to be part of a global family committed to excellence.

Serviços

Flexible compensation

Discounts on various products

My MeliáRewards loyalty program

Qualificações

• Experience in customer service and front-office, ideally in luxury hospitality.
• Fluency in Portuguese and English, with additional languages a plus.
• Technical knowledge of check-in/check-out procedures and management systems.

Responsabilidades

• Personalize guest interactions using names and maintaining profiles.
• Manage front desk operations including check-in and check-out.
• Handle guest requests and complaints with professionalism.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Formação académica

Education in Tourism or Hotel Management

Ferramentas

Hotel management systems

Descrição da oferta de emprego

Overview

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, renowned for its avant-garde design, exceptional service, and unique guest experiences. Part of the prestigious Meliá Hotels International, we strive to create unforgettable stays for both business and leisure travelers.

Mission: As a Front Office Agent, you will be the first point of contact for our guests, providing personalized, professional, and efficient service that reflects the hotel’s standards of excellence. You will ensure smooth check-in and check-out processes, anticipate guest needs, and create memorable experiences.

What will you have to do?

• Personalize guest interactions by using their name and maintaining detailed profiles to anticipate preferences and provide tailored service.
• Manage front desk operations efficiently, including check-in, check-out, billing, credit card processing, and administrative tasks.
• Handle guest requests and complaints professionally and empathetically, ensuring timely resolution and communication with management.
• Welcome VIPs and special guests, ensuring they are accompanied and receive the highest level of attention and service.
• Support hotel revenue strategies by promoting upselling and cross-selling opportunities in line with the hotel’s standards.
• Act as a professional ambassador of the hotel, upholding service standards, policies, and presenting a polished, welcoming image at all times.

What we are looking for?

• Experience in customer service and front-office, preferably in the luxury hospitality sector, with the ability to manage guest interactions professionally.
• Education in Tourism, Hotel Management, or related field, demonstrating knowledge of hotel operations and service excellence.
• Fluency in Portuguese and English, with additional languages considered a strong advantage.
• Strong communication and interpersonal skills, with the ability to resolve issues, multitask, and work collaboratively under pressure.
• Technical knowledge of hotel operations, including check-in/check-out procedures, management systems, and basic security/emergency protocols.
• Service-oriented and proactive attitude, showing enthusiasm, attention to detail, and a commitment to exceeding guest expectations.

Equal opportunity statements: We are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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