French Travel Advisor (remote, north Portugal)

Boeva Tech; Porto; Teletrabalho; EUR 18 000 - 21 000; Tempo integral

Resumo da oferta

Uma empresa inovadora no setor de viagens está em busca de um Advisor de Viagens Francês para trabalhar remotamente, focando no suporte ao cliente para um projeto de cruzeiros. Com oportunidades de crescimento e uma equipe inclusiva, este cargo oferece a chance de desenvolver uma carreira na indústria de turismo enquanto atende clientes com suporte excepcional.

Serviços

Vale-refeição de 7.24 EUR por dia de trabalho

Seguro de saúde e vida

Equipamentos fornecidos (laptop, headset)

Cultura de equipe inclusiva

Oportunidades de avanço na carreira

Qualificações

• Fluência em francês (nível C1 ou superior).
• Habilidades em inglês para comunicação interna.
• Experiência em vendas necessária.

Responsabilidades

• Atender ligações de clientes e agentes de viagem.
• Gerenciar dúvidas e preocupações de reservas.
• Promover serviços adicionais quando apropriado.

Conhecimentos

Comunicação

Atendimento ao Cliente

Vendas

Ferramentas

Microsoft Office

Sistemas CRM

Descrição da oferta de emprego

French Travel Advisor (remote, north Portugal)

About the job

Location: Remote in Portugal (from Coimbra to the north of the country)

Employment Type: Full-Time

About the Position

Do you have a passion for travel, especially cruises, and speak fluent French? We are excited to invite you to join our team as a French-speaking Customer Advisor, supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a great opportunity to grow within the travel industry, whether you're starting your customer service career or are an experienced professional.

In this role, you will be the main contact for customers and travel agents, assisting with inquiries related to bookings, post-booking management, and other travel needs. While there are some sales aspects involved, such as suggesting additional services and packages, your primary responsibility will be to provide excellent customer support.

Why Work With Us?

• Remote Opportunity: Work comfortably from home within Portugal.
• Dynamic Industry: Help customers explore unforgettable cruise experiences.
• Inclusive Team Culture: Be part of a supportive, multicultural team that encourages learning and growth.
• Meal Allowance: 7.24 EUR per workday via meal card (approx. 1,837 EUR per year).
• Total Compensation: Approximately 19,637 EUR per year.
• Equipment Provided: Laptop, headset, and other essentials.
• Health and Life Insurance: Comprehensive coverage.
• Career Growth: Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.

Work Schedule

• Shifts: Monday to Friday, 08:00-18:00; weekends, 08:00-17:00 (occasional availability until 19:00).
• Rotating two days off per week.

Core Responsibilities

• Customer Support (Inbound):
  • Answer calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, etc.
  • Offer accurate details about cruises, itineraries, and ships.
  • Handle pre-booking, booking, and post-booking inquiries with care.
• Booking Management:
  • Support customers with booking modifications, cancellations, and upgrades.
  • Assist travel agents with managing bookings and cruise package updates.
• Cross-Selling and Upselling:
  • Recommend additional services like onboard activities, excursions, or insurance where appropriate.
  • Offer tailored cruise packages to meet customer needs without pressure.
• Post-Booking Support:
  • Assist customers with questions after booking, including payments, documents, and special requests.
• Problem Resolution:
  • Address and resolve complaints empathetically and professionally.
  • Collaborate with internal teams for complex issues.

Qualifications

• French proficiency: C1 level or above, both written and spoken.
• English skills: Good level for internal communication.
• Experience in sales is mandatory.
• Experience in customer service, hospitality, or related fields is advantageous but not required; full training provided.
• Strong communication skills with a customer-focused attitude.
• Familiarity with Microsoft Office and CRM systems is helpful.
• Ability to multitask in a fast-paced environment.