(French) Team Leader for a Telecommunications Company (m/f)

Eugenia Talent; Lisboa; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading telecommunications company in Lisbon is seeking a Team Leader to oversee daily activities and ensure high-quality customer support. The ideal candidate is fluent in English and Italian, with strong communication skills and a proactive approach. This full-time role offers a hybrid work model and opportunities for professional growth in a dynamic, multicultural environment.

Serviços

Performance bonuses

Continuous learning opportunities

Great office space with coffee and snacks

Qualificações

• Excellent communication skills in English and fluency in Italian.
• Experience in customer support.
• Proactive and good with time management.

Responsabilidades

• Oversee daily activities of team members.
• Plan and execute in a fast-paced environment.
• Respond to escalating issues quickly and effectively.

Conhecimentos

Communication skills in English

Fluency in Italian

Customer support experience

Time management

Multi-tasking

Descrição da oferta de emprego

Overview

Team Leader for a Telecommunications Company (m/f) – French language role. Type of position: Full-time position.

About our Client

If you are highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure, this might be the right opportunity for you! We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. This is a chance to take a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach!

The Offer

• Oversee daily activities of the team members;
• Plan and execute in a fast-paced environment;
• Build and develop the team towards constant improvements on quality and productivity KPIs;
• Provide daily leadership to the team to meet and exceed customer expectations, business targets;
• Respond to escalating issues quickly and effectively;
• Support the integration of new systems & processes within teams.

Requirements

• Excellent communication skills in English and fluency in Italian;
• Experience in customer support;
• Genuine care giver;
• Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing and social media.
• Salary package with performance bonuses;
• Initial training, and continuous learning opportunities;
• Opportunity for Hybrid work model;
• Great office space with coffee, snacks and chatting area.

The Process

• Submit your application and don't forget to send an updated CV;
• Get a call by our Recruitment Specialist;