French-Speaking Financial Customer Support – Lisbon

Blu Selection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer experience specialist in Lisbon is seeking a Financial Customer Support agent to assist customers of a prominent banking and fintech partner. The role involves providing technical support, handling banking queries, and fostering a collaborative environment. Candidates must be fluent in French and motivated to thrive in a multicultural team. This position offers a permanent contract with a salary of 890€ gross/month and various benefits including performance bonuses and training opportunities.

Serviços

Meal vouchers

Partial transportation reimbursement

Private health and dental insurance

Paid training

Free Portuguese lessons

Social events

Qualificações

• Motivation to work abroad and integrate into a multicultural team.
• Previous experience in customer service or credit recovery is a plus.
• Sales or commercial background is a plus.

Responsabilidades

• Offer first-class technical support to clients.
• Assist customers with banking-related queries via phone and email.
• Perform tasks related to banking operations as required per project.
• Coordinate office activities to ensure efficiency and policy compliance.
• Create and update personnel, financial, and other data in internal databases.
• Work collaboratively within an international team.

Conhecimentos

Native level of French

Excellent written and verbal communication skills

Team player

Proactive attitude

Descrição da oferta de emprego

Are you looking to grow your financial knowledge while enjoying an international experience under the Portuguese sun? Join a multicultural team in Lisbon and support customers of a leading banking & fintech partner — all while developing your professional skills in the financial sector.

Your responsibilities and impact as Financial Customer Support will be:

• Offer first-class technical support to clients

• Assist customers with banking-related queries via phone and email

• Perform tasks related to banking operations as required per project

• Coordinate office activities to ensure efficiency and policy compliance

• Create and update personnel, financial, and other data in internal databases

• Work collaboratively within an international team

Skills, qualifications and interests you need to succeed in this role:

• Native level of French (mandatory)

• Motivation to work abroad and integrate into a multicultural team

• Excellent written and verbal communication skills in French

• Team player with a proactive attitude

• Previous experience in customer service or credit recovery is a plus

• Sales or commercial background is a plus

What’s in it for you?

• Contract: Permanent contract

• Working hours: Monday to Saturday, rotating shifts between 8 AM and 6 PM

• Salary package:

  • 890€ gross/month x14

  • Up to 100€ monthly performance bonus

  • Meal vouchers of 7.23€ per workday

  • Partial reimbursement of transportation costs

  • Private health and dental insurance after 6 months

Relocation support for candidates outside Portugal:

• Reimbursement of your initial flight (up to 400€) after 4 months

• 4 months’ accommodation in a shared flat (rental fee applies)

Additional benefits:

• Fully paid training

• Career development and internal growth opportunities

• Multicultural and international team environment

• Free Portuguese lessons, sports activities, and social events

Your future company
Founded by two French entrepreneurs in 2000, this global customer experience specialist now has over 50,000 employees. From its Lisbon hub, the company delivers high-quality service for some of the world’s most innovative finance and banking brands — and they’re ready to welcome new talent like you.