French-Speaking Customer Service Representative Hotel Purchasing Department

Cross Border Talents; Lisboa; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Une entreprise de talents recherche des représentants du service client parlants français pour soutenir le département des achats d'hôtels. Ce rôle hybride à Lisbonne offre une flexibilité après une période de formation initiale sur site. Avec un salaire de base et plusieurs bonus, l'opportunité inclut également un soutien à la relocalisation pour les candidats.

Serviços

Bonus de bienvenue de 3000 €

Allocation repas de 7,23 € par jour

Assurance santé disponible dès le premier jour

Remboursement de vol jusqu'à 400 €

Option d'hébergement partagé pendant 12 mois

Qualificações

• Fluence en français et bon niveau d'anglais requis.
• Expérience en service client souhaitée mais pas obligatoire.

Responsabilidades

• Fournir un soutien client lié aux achats d'hôtels.
• Traiter les demandes par téléphone, email et chat.
• Collaborer avec les départements internes pour assurer le traitement des commandes.

Conhecimentos

Communication

Résolution de problèmes

Descrição da oferta de emprego

About the job French-Speaking Customer Service Representative Hotel Purchasing Department

Start Date: April 3, 2025 - with a welcome bonus of EUR 3000!

We are looking for French speakers to join our client as Customer Service Representatives to support the Hotel Purchasing Department. You will assist clients with their purchasing needs, provide expert guidance, and ensure a seamless customer experience. This is a hybrid role in Lisbon, offering flexibility after an initial on-site training period.

Key Responsibilities:

• Provide customer support related to hotel purchasing, orders, and supply chain inquiries.
• Handle inquiries via phone, email, and chat in a professional manner.
• Collaborate with internal departments to ensure timely processing of orders and issue resolution.
• Maintain high customer satisfaction levels through effective communication and problem-solving.

Work Schedule:

• Monday to Friday: 07:00 AM 07:00 PM (rotational shifts).
• Two days off: Saturday & Sunday.
• Hybrid model:
  • First 6 weeks on-site (mandatory training period).
  • After training: 2 days in the office + 3 days remote.
  • Important: Hybrid work is not possible in company-provided accommodation.

Eligibility Requirements:

• Must have valid documentation to work in Portugal:
  • EU ID, residence card, or Manifestação de Interesse.
  • Job -seeker visa
• Fluency in French and a good command of English.
• Customer service experience is preferred but not mandatory.

If you meet the requirements and are interested in this opportunity, we encourage you to apply today!

Welcome bonus: EUR 3,000.

• Base salary: EUR 900/month (paid over 14 months).
• Performance bonus: EUR 150 per month (paid over 12 months).
• Additional bonus: EUR 70 per month (paid over 11 months).
• Meal allowance: EUR 7.23 per working day.
• Transport allowance: EUR 20 per month.
• Health insurance: Available from day 1 (employee contribution required). Fully covered after 6 months.

Relocation Support:

• For candidates relocating to Lisbon:
  • Flight reimbursement (up to EUR 400 in Economy class)
    
  • Shared accommodation option for up to 12 months (bills included; upon a contribution deducted from salary).