(French & English) Helpdesk Technician

Eugenia Talent; Oeiras; Presencial; EUR 27 000 - 35 000; Tempo integral

Resumo da oferta

A French leader in customized assistance seeks a Helpdesk Technician to enhance their team in Oeiras. The ideal candidate will manage external supplier communications, ensure SLA compliance, and drive omnichannel project support. This permanent role offers a dynamic environment coupled with attractive salary and benefits.

Serviços

Attractive salary

Permanent contract

Health insurance

Meal allowance

Transport subsidy

Great office space

Qualificações

• 3 years of experience in a contact center environment.
• Strong knowledge of IVR management and call distribution.
• Proficiency in English, French is preferable.

Responsabilidades

• Manage communications with external suppliers and ensure SLA compliance.
• Handle and escalate incidents via the ticketing system.
• Work with CRM Product team for new contact center solutions.

Conhecimentos

Excellent communication skills

Proactive

Time management

Technical mindset

Problem-solving

Knowledge of contact center specifics

Descrição da oferta de emprego

About the job (French & English) Helpdesk Technician

Type of position: Full-time position

Key languages: English (French is preferable)

Sector: IT / Helpdesk

About our Client

Are you passionate about IT & CRM solutions? We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trusts us to find the best addition to their team. If you would like to work in an environment where excellence and professionalism are valued, this opportunity is for you!

The Offer

• Manage communication with all external suppliers
• Ensure compliance with SLAs
• Implement and inform partners about new versions of contact center solutions
• Handle and escalate incidents through the ticketing system and inform internally about potential impacts
• Work closely with the CRM Product team and business teams to define and implement new contact center solutions (voice, SMS, chat, WhatsApp)
• Provide ideas to improve operational performance
• Support the design, build, and implementation of the omnichannel project
• Support transitions and assist in the omnichannel transformation
• Stay updated on specific topics and participate in benchmarks (workforce management, asynchronous chat, WhatsApp push)

Requirements

• Excellent communication skills in English (French is preferable)
• At least 3 years of experience in a contact center environment
• Ability to multi-task, be proactive, and manage time effectively
• Strong knowledge of contact center specifics (IVR management, channel automation, call distribution, etc.)
• Technical mindset and problem-solving skills

Benefits

• Attractive salary
• Permanent contract
• Health insurance
• Meal allowance
• Transport subsidy
• Great office space in Oeiras with good public transport access

The Process

1. Submit your application with an updated CV
2. Receive a call from our Recruitment Specialist
3. Participate in the interview process
4. Get selected
5. Start your journey!