French Customer Support Specialist in Lisbon (2000 Euros Welcome Bonus)

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading company in customer support is seeking a proactive Customer Support Specialist to deliver exceptional service. This role involves assisting customers across various platforms and ensuring a positive experience. Join a team that values communication, problem-solving, and professional growth in a dynamic environment.

Serviços

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Qualificações

• Fluent in French (C2 level).
• Fluent in English (B2 level).
• 0-1 year experience in customer support.

Responsabilidades

• Provide high-quality support through phone, chat, email, and social media.
• Guide customers through account setup and technical queries.
• Build strong relationships through effective communication.

Conhecimentos

Communication

Problem-Solving

Analytical

Leadership

Descrição da oferta de emprego

Take Your Career to the Next Level!

We’re on the lookout for a proactive and service-oriented Customer Support Specialist to become a key player in our energetic team. If you're adaptable, thrive under pressure, and love helping people, this opportunity is made for you!

Role Overview:

As a Customer Support Specialist, you'll be the go-to person for customers, delivering outstanding assistance through multiple communication channels. Your strong problem-solving skills and clear communication will be essential in creating a seamless support experience.

Key Responsibilities:

• Offer responsive, high-quality support through phone, chat, email, and social media
• Guide customers through account setup, login issues, identity verification, transactions, and technical queries
• Ensure every customer interaction is professional, empathetic, and solution-focused
• Respond to requests swiftly and accurately, maintaining a customer-first mindset
• Build lasting relationships through clear and supportive communication
• Follow internal procedures while consistently delivering top-tier service
• Provide feedback and suggestions to boost service quality and efficiency

Requirements:

• Fluent in French (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!