French Customer Support in Portugal

BrightPathcompany; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading telecom brand is seeking a French-speaking Customer Support Video Content Analyst in Porto, Portugal. This role involves handling customer inquiries related to subscriptions, billing, and troubleshooting, with full training provided. The ideal candidate will have strong communication skills and a customer-oriented mindset. Competitive salary and performance bonuses are offered.

Serviços

Competitive Salary

Performance Bonus: 100/month

Meal Allowance: 9/day

Private Medical Insurance after 4 months

Transportation Reimbursement: Up to 40/month

Qualificações

• Native or C2-level French speaker.
• Strong communication skills required.
• Ability to adapt to rotational shifts.

Responsabilidades

• Handle incoming calls regarding subscriptions.
• Provide support on billing issues.
• Assist customers with troubleshooting.

Conhecimentos

French language proficiency

Communication skills

Customer-oriented mindset

Descrição da oferta de emprego

Join our team as a French-speaking Customer Support Video Content Analyst, assisting customers with subscription, billing, troubleshooting, and general inquiries while representing a leading telecom brand.

Compensation & Benefits

• Competitive Salary
• Performance Bonus: 100/month for the first 3 months, then performance-based (12 months)
• Meal Allowance: 9/day
• Private Medical Insurance after 4 months
• Transportation Reimbursement: Up to 40/month
• Work in an international and multicultural environment

Your Role

As a Video Content Analyst (Customer Support), you will:

• Handle incoming calls
• Provide support on subscriptions, billing, and technical troubleshooting
• Offer personalized solutions with professionalism and empathy

Your Profile

• Native or C2-level French speaker
• No previous experience required, full training provided
• Strong communication skills and customer-oriented mindset
• Ability to adapt to rotational shifts and dynamic environments

Work Schedule

• Monday to Saturday, rotational shifts between 07:00-19:00