French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus

Cross Border Talents; Matosinhos; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading global tech support provider in Porto is seeking a Customer Support Specialist to assist users through chat and email. Ideal candidates will be fluent in French and English, possess strong analytical and communication skills, and have at least one year of customer support experience. Join a supportive team environment with competitive salary and perks including language bonuses and health insurance.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Work Environment

Qualificações

• At least one year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.

Responsabilidades

• Handle customer inquiries through email and chat only.
• Follow established support procedures to troubleshoot effectively.
• Consistently meet quality and performance targets.

Conhecimentos

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Desire to learn and advance

Descrição da oferta de emprego

Overview

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you’re a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview

As a Customer Support Specialist, you’ll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.

Responsibilities

• Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
• Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed
• Consistently meet quality and performance targets, including SLA requirements
• Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments
• Approach each case with empathy and a solution-focused mindset
• Contribute ideas to improve workflows and help foster a culture of continuous improvement

Requirements

• Proficiency in French (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!