French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Cross Border Talents; Oeiras; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A growing support services company in Lisbon is seeking a Customer Support Specialist. You will be the first point of contact for clients, handling inquiries via phone, email, and live chat. The ideal candidate is fluent in French and English, with a proactive attitude and a desire to help people. Competitive salary, performance bonuses, and health insurance are offered along with a relocation package.

Serviços

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life insurance

Relocation package

Onsite work

Qualificações

• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsabilidades

• Communicate with customers in a professional manner.
• Respond to a wide range of inquiries.
• Provide guidance and resolve concerns.
• Accurately document cases.
• Escalate complex issues as needed.
• Collaborate with internal teams.
• Achieve service quality targets.
• Stay informed about product updates.

Conhecimentos

Fluent in French (C2 level)

Fluent in English (B2 level)

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you’re proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Key Responsibilities

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements

• Fluent in French (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!