French Customer Service Representative – Taxi App – Lisbon

Blu Selection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An international customer service company is seeking a French-speaking Customer Service Agent in Lisbon. Responsibilities include supporting customers through various channels and providing solutions to their concerns. The ideal candidate should possess strong communication skills and be proactive. This position offers competitive salaries, relocation support, and additional perks, ensuring a vibrant lifestyle in Lisbon.

Serviços

Private health insurance after 6 months

Free Portuguese lessons

22 days of paid vacation

Qualificações

• Native-level French speaker with at least B2 level English.
• Strong communication and listening skills.
• Motivated, energetic, and proactive in a fast-paced environment.

Responsabilidades

• Support customers via phone, email, and social media.
• Provide accurate answers to customer concerns.
• Deliver effective troubleshooting for service-related queries.

Conhecimentos

Fluent in French

B2 English proficiency

Strong communication and listening skills

Motivated and proactive

Willingness to communicate interculturally

Descrição da oferta de emprego

Do you want to combine your career with an international lifestyle in Portugal? Join a fast-growing taxi app project in Lisbon and provide outstanding customer service while enjoying a multicultural environment.

Your responsibilities

• Support customers via phone, email, and social media

• Provide accurate answers and solutions to customer concerns

• Deliver calm and effective troubleshooting for service-related queries

• Act as a mentor to consumers across different fields and projects

• Coordinate with other departments by redirecting specific cases when necessary

Your profile

• Native-level French speaker with at least B2 level English

• Strong communication and listening skills

• Motivated, energetic, and proactive in a fast-paced environment

• Open to intercultural communication and the expatriate lifestyle

• Already in Lisbon or willing to relocate for an international career opportunity

Conditions and benefits

• Contract: Renewable fixed-term contract

• Working hours: Full-time (40h/week, 8h/day), rotating shifts (Mon–Sun, 7 AM – 9 PM)

• Salary:

  • 1,040 € gross/month with free accommodation (shared flat, bills included)

  • 1,240 € gross/month without accommodation

• Training: Intensive onboarding program (4 weeks, paid at 50% of base salary, minus taxes)

• Relocation package:

  • Reimbursement of flight expenses after 9 months

  • Airport pick-up upon arrival

  • Annual round-trip flight to home country (EU)

  • Support with paperwork and bank account setup

• Additional perks:

  • Private health insurance after 6 months (in addition to standard insurance)

  • Free Portuguese lessons, cooking classes, sports activities, and social events

  • 22 days of paid vacation + Portuguese public holidays

Why join this opportunity?

This is your chance to join an exciting project in the mobility sector, grow professionally in customer service, and enjoy a vibrant lifestyle in Lisbon with full relocation support and career development opportunities.