(French) Customer Relation Executive

Eugenia Talent; Lisboa; Híbrido; EUR 20 000 - 28 000; Tempo integral

Resumo da oferta

Une entreprise de services prestigieuse à Lisbonne recherche un Customer Relation Executive passionné par le service à la clientèle. Vous serez responsable de fournir une assistance de haute qualité, d'analyser les options des clients et de maintenir des dossiers précis. Si vous êtes organisé, attentif aux détails et désireux de faire partie d'une équipe compétente et joyeuse, ce poste est fait pour vous.

Serviços

Carte de repas

Opportunité de croissance professionnelle

Formation interne

Boni trimestriels

Espaces de bureau agréables à Lisbonne

Qualificações

• Capacité à organiser son travail et à gérer son temps.
• Excellentes compétences en communication, courtoisie et écoute.
• Maîtrise du français à l'oral et à l'écrit, connaissance de l'anglais exigée.

Responsabilidades

• Assister les clients par téléphone et par email en fournissant des informations claires.
• Analyser et proposer les meilleures options aux clients.
• Mettre à jour les dossiers clients et identifier les demandes nécessitant une collaboration.

Conhecimentos

Compétences interpersonnelles

Gestion du temps

Attention aux détails

Ferramentas

CRM

Outils bureautiques

Descrição da oferta de emprego

About the job (French) Customer Relation Executive

Type of position:

Full-time position

Key languages:

Fluent level of French
Proficiency in English

Sector:

Customer Service / Conciergerie

About our Client:

Our client is a prestigious company providing premium concierge services. They are seeking for individuals passionate about customer service to join their team as a Concierge.

If you have strong communication skills, attention to detail, and passion for excellence, this opportunity might be for you.

The Offer:

• Offer high quality assistance by phone and email
• Provide a clear presentation of the companys services (banking, insurance, bookings, conciergerie)
• Analyse and propose the best options to customers
• Perform the necessary updates on customer files
• Identify and escalate requests requiring collaboration with another team

Requirements:

• Ability to manage your time and organize your work;
• Good interpersonal skills: listening, availability, and courteousness;
• A focus on detail and service quality: rigor, accuracy, and reliability;
• Familiarity with computer and office tools: Office, CRM;
• A good command of French, both spoken and written (spelling and grammar);
• The desire to join a competent, joyful, and supportive team.
• A basic knowledge of English, at least spoken, is required.
• Salary package with quarter bonuses;
• Meal Card;
• Professional growth opportunity;
• Internal training;
• Direct contract with the company;
• Great office space in Lisbon;
• Hybrid option;

The Process:

• Submit your application and dont forget to send an updated CV;
• Get a call by our Recruitment Specialist;