French Customer Experience Associate in Braga

Nexa; Braga; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading company in Braga is looking for a French-speaking Customer Service Representative. This role involves delivering exceptional support to customers via various channels in a friendly and professional environment. The position is on-site and offers a permanent contract after a successful trial period, with opportunities for growth and additional bonuses based on performance.

Serviços

Meal allowance

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

Opportunities for training and growth

Qualificações

• Fluent French speaker (C2 level mandatory)
• Good command of English B2 for internal communication
• Previous experience in customer support is a plus

Responsabilidades

• Provide outstanding customer support via phone, email, and chat in French
• Resolve inquiries and issues efficiently and professionally
• Collaborate with other departments to ensure a seamless customer experience

Conhecimentos

Customer-focused attitude

Problem-solving mindset

Excellent communication

Interpersonal skills

Descrição da oferta de emprego

French Customer Experience Associate in Braga

French Customer Experience Associate in Braga

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Position: Customer Service Representative – French Speaker

Location: Braga, Portugal (On-Site)

Contract: Permanent (3-Month Trial Period)

Schedule: Monday to Friday, 07:00 – 17:30 (Rotational Shifts)

Days Off: Saturday & Sunday

Responsibilities:

• Provide outstanding customer support via phone, email, and chat in French (C2 level required)
• Resolve inquiries and issues efficiently and professionally
• Maintain accurate records of customer interactions
• Collaborate with other departments to ensure a seamless customer experience
• Follow internal procedures and meet quality standards and KPIs
  
  
  

Requirements:

• Fluent French speaker (C2 level mandatory)
• Good command of English B2 (for internal communication)
• Excellent communication and interpersonal skills
• EU passport or valid work permit for Portugal
• Availability to work on rotational shifts from Monday to Friday
• Customer-focused attitude and problem-solving mindset
• Previous experience in customer support is a plus, but not required
  
  
  

What We Offer:

• Permanent contract (after a successful 3-month trial)
• Fixed Monday to Friday schedule – weekends off
• Meal allowance
• Performance bonus based on KPIs
• Complexity bonus for handling advanced queries
• A supportive and inclusive on-site work environment
• Opportunities for training, growth, and internal progression
  

Nível de experiência

Assistente

Sales Assistant | Vendedor/a (16h/semana Braga Parque)

Sales Assistant | Vendedor/a (30h/semana Braga Parque)

Star Assistant Mercedes-Benz (M/F) – Penafiel – 121/2025