French Back Office in Porto | Fixed Shifts

Cross Border Talents; Porto; Presencial; EUR 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Performance Bonus

Resumo da oferta

Cross Border Talents is hiring a Back Office Specialist in Porto. You will support daily operations by processing requests, updating records, and coordinating with internal teams to ensure accuracy and timely completion.

Ideal candidates are organized, detail-oriented and proactive, with strong analytical and communication skills. This role offers an onsite work environment in Porto and a package that includes a relocation option and health coverage.

Qualificações

• Fluent in French at C1/C2 level.
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive and eager to learn in CS field.

Responsabilidades

• Process and manage administrative requests, documents and operational tasks accurately.
• Review, verify and update customer, account, order or business information in internal systems.
• Ensure data and documentation are accurate, complete and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments and other processes.
• Monitor ongoing cases and follow up on pending requests as needed.
• Identify missing or inconsistent information and resolve it accordingly.
• Maintain records and document all actions and updates.
• Coordinate with internal departments to meet timelines.
• Escalate complex or sensitive cases to the appropriate team.

Conhecimentos

French language (C1/C2)

Descrição da oferta de emprego

Start Your Career in Back Office Operations!

Are you organized, detail-oriented, and comfortable working behind the scenes to keep business processes running smoothly? Join an international and supportive team where accuracy, efficiency, and problem-solving are essential. If you enjoy working with information, managing administrative tasks, and ensuring processes are completed correctly and on time, this is a great opportunity to develop your back-office and operational skills.

Role Overview:

As a Back Office Specialist, you’ll support daily business operations by processing requests, managing information, updating records, and coordinating with internal teams. Your role will focus on ensuring that administrative and operational processes are handled accurately, efficiently, and in accordance with company procedures and quality standards.

Key Responsibilities:

• Process and manage administrative requests, documents, forms, and other operational tasks accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and take the appropriate steps to resolve it.
• Maintain accurate records and ensure all relevant actions and updates are properly documented.
• Work closely with internal departments to coordinate requests and ensure processes are completed within the required timeframe.
• Escalate complex, exceptional, or sensitive cases to the appropriate team when necessary.
• Follow established procedures, company policies, quality standards, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, processing times, quality, and overall operational efficiency.
• Maintain up-to-date knowledge of company processes, systems, products, services, and procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment