French Back Office in Guimaraes | Fixed Shifts

Cross Border Talents; Guimarães; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation assistance

Onsite work environment

Resumo da oferta

Cross Border Talents in Portugal is seeking a Back Office Specialist to support daily operations by processing requests, updating records, and coordinating with internal teams. You will ensure accuracy and efficiency while adhering to company procedures and quality standards.

This role suits organized individuals with sharp attention to detail who are eager to learn in a fast-paced CS environment and contribute to process improvements.

Qualificações

• Fluent in French (C1/C2 level).
• EU citizenship or valid Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsabilidades

• Process and manage administrative requests, documents, and forms.
• Review and update customer, account, and order information in internal systems.
• Ensure data accuracy and proper documentation.
• Handle account updates, cancellations, returns, and payments.
• Coordinate with internal teams to meet deadlines.
• Escalate complex or sensitive cases when needed.
• Maintain knowledge of processes, systems, and procedures.

Conhecimentos

Strong analytics

Creative thinking

Communication skills

Descrição da oferta de emprego

Start Your Career in Back Office Operations!

Are you organized, detail-oriented, and comfortable working behind the scenes to keep business processes running smoothly? Join an international and supportive team where accuracy, efficiency, and problem-solving are essential. If you enjoy working with information, managing administrative tasks, and ensuring processes are completed correctly and on time, this is a great opportunity to develop your back-office and operational skills.

Role Overview:

As a Back Office Specialist, you’ll support daily business operations by processing requests, managing information, updating records, and coordinating with internal teams. Your role will focus on ensuring that administrative and operational processes are handled accurately, efficiently, and in accordance with company procedures and quality standards.

Key Responsibilities:

• Process and manage administrative requests, documents, forms, and other operational tasks accurately and efficiently.
• Review, verify, and update customer, account, order, or business information in internal systems.
• Ensure data and documentation are accurate, complete, and properly maintained.
• Handle requests related to account updates, orders, cancellations, returns, payments, and other operational processes.
• Monitor ongoing cases and follow up on pending requests when necessary.
• Identify missing, incorrect, or inconsistent information and take the appropriate steps to resolve it.
• Maintain accurate records and ensure all relevant actions and updates are properly documented.
• Work closely with internal departments to coordinate requests and ensure processes are completed within the required timeframe.
• Escalate complex, exceptional, or sensitive cases to the appropriate team when necessary.
• Follow established procedures, company policies, quality standards, and data-handling guidelines.
• Meet KPIs related to productivity, accuracy, processing times, quality, and overall operational efficiency.
• Maintain up-to-date knowledge of company processes, systems, products, services, and procedures through ongoing training and development.

Requirements:

• Language Skills: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment