Fraud Operations Analyst - Remote-Ready FinTech Risk

Pleo; Lisboa; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Pleo card

Lunch or meal allowance

Private healthcare

25 days holiday + holidays

Hybrid/remote options

Mental health support

Parental leave

Job summary

Pleo is hiring a Fraud Operations Analyst to join our team in improving detection, response, and containment of fraud across our spend management platform. You will work closely with Fraud Operations Specialists and the Manager to process alerts, investigate cases, and ensure customer protection in a fast-moving fintech environment.

This hands-on role offers growth and guidance, with a focus on building deep fraud expertise while maintaining SLAs and high-quality case documentation.

Qualifications

• Hands-on experience with fraud monitoring tools.
• Background in fraud operations, financial crime, payments or customer operations.
• Detail-oriented and comfortable with SLAs and structured processes.
• Clear written communication and ability to support external queries.

Responsibilities

• Monitor and process fraud alerts in real time within SLA.
• Investigate card fraud end-to-end using Back Office systems and contain activity.
• Manage inbound fraud requests via Freshdesk and triage cases.
• Process and monitor Fraud inbox and Customer Dispute Forms for chargebacks.
• Document cases in the case management system to avoid gaps.
• Conduct liability assessments and escalate to Legal when required.
• Identify emerging fraud patterns and collaborate with Decision Intelligence team to feed improvements.

Skills

Fraud tools

Fraud ops

Attention to detail

Structured processes

Written communication

English fluency

Regulatory knowledge

Job description

Pleo is hiring a Fraud Operations Analyst to join our team in improving detection, response, and containment of fraud across our spend management platform. You will work closely with Fraud Operations Specialists and the Manager to process alerts, investigate cases, and ensure customer protection in a fast-moving fintech environment.

This hands-on role offers growth and guidance, with a focus on building deep fraud expertise while maintaining SLAs and high-quality case documentation.