Flemish-speaking Customer Support Specialist

CB Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

CB Talents is seeking a Flemish-speaking customer support specialist in Lisbon to deliver world-class service in a dynamic, international environment. This daytime role offers a stable schedule and the chance to grow with a global provider.

You will assist Flemish-speaking customers, troubleshoot issues, and record interactions accurately, all while collaborating with colleagues across borders on a fixed 08:00–17:00 shift. No night shifts, competitive benefits, and a welcoming team culture.

Qualificações

• Language: Native-level or fluent Flemish (C1/C2) with strong written and verbal skills.
• Location: Local candidate residing in Lisbon metro area.
• Schedule: Full availability for fixed daytime shift 08:00–17:00.
• Legality: Valid Portuguese working rights (NIF/NISS or residency/EU citizenship).
• Residency: Independent local residency required; relocation not provided.

Responsabilidades

• Deliver high-quality, professional Flemish-speaking customer support via main channels.
• Troubleshoot inquiries efficiently to ensure positive customer experiences.
• Maintain accurate customer records and follow up on unresolved cases.
• Collaborate with team leads and international colleagues to raise service standards.

Conhecimentos

Active listening

Empathy

People skills

Descrição da oferta de emprego

Job Summary

Are you a fluent Flemish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world-class service.

This role is perfect for a people-person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Flemish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Flemish, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Note: Independent local residency is required as relocation assistance is not provided for this opening.